Blackpool Grand Theatre

COVID-19 Updates

Coronavirus (COVID-19) – Latest Information

 

This page will be updated regularly with statements and Frequently Asked Questions following Government advice regarding Public Venues and Coronavirus (CONVID-19). Blackpool Grand is committed to the health and safety of its visitors, employees, visiting casts and their families.

 

STATEMENT (26.11.2020): Following today’s statement by the UK Government and placing Blackpool into TIER 3 we are currently reviewing the situation and next steps.

 

We will be in touch with ticket holders once we have discussed plans and release a further update. Please be patient and refrain from emailing, social messaging or calling our Box Office – we are still working with a reduced team and it will take some time for them to respond.

 

Cancelled Performances due to COVID-19: Please rest assured that in the event that live performances are not permitted to go ahead at the time the show is due to commence, because of local or national Government restrictions, customers will be offered to transfer their tickets to a rescheduled performance or offered a credit note or full refund.

 

Affected Events

Any shows/events that will no longer take place on the advertised date will be listed here (Some shows may be missed – these shows have not yet been cancelled and are still under discussion.)

 

We have now completed processing all shows in 2020, Panomonium! is under discussion.

 

If you had tickets for a show in 2020 (March 17 onwards) ONLY and have as yet not moved your tickets to the new date (if available), received a credit, or a refund please email box@blackpoolgrand.co.uk with your daytime contact details, the show you booked and the name tickets were booked under.

 

Please note, we may have been in touch but unable to reach you (no details, or you were out). Your tickets will have been moved if a new date has been scheduled, or credited to your Grand Theatre account. please contact us if you wish a refund before 1st Jan 2021.

 

Please note refunds/credits will ONLY be made to the account/card which purchased the tickets.

 

To discover What’s Coming in 2021 at Blackpool Grand Theatre view it here.

 

We are working hard with all our touring companies and agencies on a daily basis while assessing the situation. If a show/event is cancelled (not postponed) refunds will be made automatically, we will contact as many of you as possible, as quickly as possible (Please note, to be sure we get a message to you to ensure your ‘contact me’ details on your account are updated), we will also make periodical announcements on our social media channels. Please do not call the Box Office. If a show/event is postponed (by ourselves or the producers we will be in touch once a new date has been arranged.

 

 

Current Status

Blackpool Grand Theatre Pantomime Statement

After careful consideration and based on the Secretary of State for Digital, Culture Media and Sport’s reiteration that the government will not be providing further guidance on theatres operating without social distancing until November at the earliest, Blackpool Grand has made the difficult decision to postpone the 2020/21 pantomime Snow White and The Seven Dwarfs.

 

Blackpool Grand are not saying goodbye entirely to their renowned Pantomime, Hurrah! BBC Radio Lancashire’s Steve Royle and special guests will return in Snow White and The Seven Dwarfs for the Christmas 2021-22 season.

 

If you have a reservation or booking with Blackpool Grand for Pantomime this year the Grand’s Covid-reduced box office team will be in touch from the 14 September 2020. They ask customers not to worry, they need not contact the theatre at this stage, everyone will be assisted and contacted for next year’s show. The process could take up to 6-weeks.

 

This decision has not been made easily, after assessing the options open to them in relation to social distancing as well as the financial risk (and the producers), but most importantly that they believe customers need to experience a pantomime with a large audience full of families and schools who can interact with the actors on stage, as that is the true beauty and tradition of pantomime. With the theatre being unable to achieve that this year, the theatre says postponing until next year feels like the most sensible, fair, and safe option. The well-being of customers, staff and performers must be their priority.

 

Ruth Eastwood, Grand Theatre Chief Executive added ‘Like our theatregoers we are incredibly disappointed that we will be unable to stage our fantastic pantomime this Christmas but are pleased that this is only a temporary postponement and that Steve Royle will star in Snow White and The Seven Dwarfs in December 2021.

 

‘This yearly event is part of the very foundations of the Blackpool Grand and we cannot stress how after decades of pantomime we are devastated to be unable to proceed this year.’

 

Martin Dodd UK Productions Ltd Producer said ‘I have produced Blackpool Grand’s award-winning panto for twenty-five years.  I am proud that it is one of the highlights of the entertainment calendar – so this is very sad news indeed for The Grand and theatres all over the UK – but understandable given the current safety restrictions in place for theatres and the financial viability to produce a show of the highest quality that Blackpool loves and has come to expect. We would be doing our audiences a disservice by presenting a scaled back version of the show and therefore we feel that to postpone is the only option. Working with the theatre we are eagerly looking forward to its return in December 2021.’

 

PLEASE DO NOT CONTACT BLACKPOOL GRAND THEATRE AT THIS STAGE, if you have reserved or booked seats, we will email (subject to permissions) or call you with full instructions and options. You will of course have the option to; transfer tickets to a different performance of Snow White and The Seven Dwarfs, a 12-month credit to your Grand Theatre account, or a refund if you cannot make your rescheduled performance date. Please note that due to overwhelming demand phones lines are currently outgoing only.

 

DOWNLOAD THE Blackpool Grand Snow White 2021-22 Schedule

 

Eastwood added ‘We would like to sincerely thank you for your patience, continued understanding and support in these difficult circumstances and we look forward to welcoming you back to Blackpool Grand soon.’

 

If you would like to book for any of the upcoming Christmas activities, watch the theatre’s social media channels or its website www.blackpoolgrand.co.uk

 

Do you have tickets up to and including 31 August 2020?

Blackpool’s Grand has contacted all customers with tickets for productions between 18 March and up to and including the 31 August 2020 (ONLY). If you have not been contacted please email box@blackpoolgrand.co.uk with the show name you are attending in the subject line.

 

In your email please put your name, full address, and a daytime contact number so we can locate your booking.

 

Our emails are incredibly busy so please allow 10-working days for a reply.

 

Updated. 13:45 26/06/2020

 

 

PayPal and Bank Payments

We would like to advise that we are hearing from customers of delays from PayPal and Banks back to customers, we would like to assure you this is not from the theatre to your bank/PayPal. 

 

Unfortunately, there is little the theatre can do once we transfer your refund back to the original payment method (we are in constant touch with our bank to speed any processes along).

 

If you paid in cash, returning a cheque to you is however proving slow as dual signatures are needed on our cheques and these have to be carefully transported. We are doing our utmost, however. We would suggest if you visit the theatre regularly to ask for a 12-month credit voucher as an alternative.

 

If you didn’t purchase your tickets directly from Blackpool Grand Theatre box office or on our website (blackpoolgrand.co.uk), and instead from an agent (Eventim, Ticketmaster, See Tickets etc.) you will need to go to the original agent you purchased your tickets from. We are unable to return payments from agent purchased tickets.

 

Due to the number of UK and international Bank Transfers at present due to refunding (COVID-19), we are seeing (only some) banks taking longer to process the vast number of transactions they are processing at present. We unfortunately cannot advise on individual banks etc.

 

To discover What’s Coming in the upcoming months at Blackpool Grand Theatre view it here.

 

 

Refunds, 12-month credis and transfers to other shows

Blackpool Grand Theatre closed its doors at the Government’s behest on Tuesday 17 March 2020.  Therefore, from midnight on 2 April we are closing both our phone lines and emails

 

With a skeleton staff, we are working through refunds, credits and transfers to new dates.  This process will be slow.  However, we will be in contact with you if your booking has been affected by cancellation or postponement.  We thank you for your patience and understanding.

 

All of our phone lines and emails will close at midnight Thursday, 2 April 2020

and post will not be dealt with until further notice.

 

Anthony Stone, Blackpool Grand Theatre Chair said; ‘with the closure of hundreds of theatres across the UK, including The Grand, the arts and entertainment industry, along with many, many other businesses across the country, faces an uncertain future. At this time, I believe, it is important to protect the theatre and its workforce by taking every opportunity to slow down the devastating financial impact of closure so we can be in as good a shape as possible when we come to re-open.

 

Arts Council England and Blackpool Council continue to support the theatre, for which we thank them sincerely.  However, The Grand earns 93% of its income through ticket sales which, as you can imagine, are now in reverse.  If you are able to, or would like to, make a donation to help the theatre survive, we would be extraordinarily grateful. You can do this through our website blackpoolgrand.co.uk. As a charity, your support is crucial to our survival. We are doing all we can to support our artists, staff, volunteers, partners and community at this unprecedented time.  And we look forward to re-opening our doors and welcoming you back in the near future”.

 

To discover What’s Coming in the upcoming months at Blackpool Grand Theatre view it here.

 

Updated. 18:09 02/04/2020

 

 

 

An update in response to the current situation of Coronavirus and the Arts, including Blackpool Grand Theatre.

 

Following Government announcements to avoid going to the theatre, Blackpool Grand closed on 17 March.

 

We are very aware how disappointing this has been for artists, staff, volunteers and audiences alike.

Since then, many of our shows have been changing; either moving into the Autumn/Spring of 20/21 or cancelling altogether.

 

With everyone working from home, we are making our way through the programme calendar and addressing each show, in date order, as things change. Please do not contact us about individual shows, if anything changes with the show you have booked tickets for, we will be in touch, either to offer the new date, a 12-month credit note, or a refund if you so wish.

 

Some producers and touring companies are making announcements online and on social media. Please do not contact us. We have your details and we will be contacting you as soon as we are able.

 

‘AT RISK’ CUSTOMERS ONLY – We understand for some of our customers on the governments ‘at risk’ register will be unable to attend a show within the ‘allocated 12-weeks’ (from 23 March 2020). If you fall into this category, please help us to help you by;

 

1. Emailing us at box@blackpoolgrand.co.uk with your contact details (name, full address and a Monday to Friday daytime contact number), the show and time you are attending, and a clear in-focus picture of the letter sent to you by the NHS (with your direct details on it). This is only way we can process this type of amendment at this time.

 

2. One of our team will then be in touch as soon as possible. Please allow 14 days for date sent. Our standard policies and ticket terms will apply.

 

Unfortunately, due to the volume of emails/calls and with limited resources (our workforce reduced and home working, childcare, and some of our staff are carers) we have had to close all phonelines, this is so we can call out. ONLY emails from customers we have contacted will be replied to at this stage. We, unfortunately, do not have the resource to reply to every email we are receiving currently.

 

With a very small dedicated team and thousands of people to contact we do appreciate your patience. Many thanks for your understanding.

 

To discover What’s Coming in the upcoming months at Blackpool Grand Theatre view it here.

 

Ruth Eastwood – Chief Executive
Anthony Stone – Chair Blackpool Grand (Arts and Entertainment) Ltd

 

Theatre Project Partners – Your designated contact will be in touch shortly to discuss next steps.

 

Updated. 11:55 30/03/2020

 

 

 

 

Paypal-Coronavirus

 

Paypal Delays

Our incredible Sales Team at Blackpool Grand have already processed thousands of ticket changes including moving you to new shows, new dates, offering refunds or 12month credit vouchers. We thank you for your patience and understanding.

 

Although we have actioned your transaction, we have been advised there is currently a 5-7-day delay for refunds from PayPal. We are in contact with them continually and where we can we are trying to get that process faster.

 

Banks are also under grate strain with limited staff and a mass amount of refund transactions being processed. Everyone is working as fast as possible to ensure refunds get back to customers as soon as possible.

 

Please DO NOT call the Theatre. If you have been contacted regarding your booking you can email box@blackpoolgrand.co.uk.

 

Thank you for your understanding. COVID-19: guidance for households with possible coronavirus infection – Stay Safe!

 

To discover What’s Coming in the upcoming months at Blackpool Grand Theatre view it here.

 

Last updated. 10:33 26/03/2020

 

 

 

Lock-down
Our staff are working from home on Lock-down.

 

Staff Home Isolated, Home teaching and Carers

Blackpool Grand is committed to the care of its employees, volunteers, freelancers and their families – as well as our customers.

 

With the recent Lock-Down announced by the Government yesterday, some of our employees have become family carers or are having to home teach their children, as well as trying to work remotely for the theatre.

 

This means we have had to reduce our service to smaller number of staff working shorter rotas.  We are moving as fast as we can service our customers with refunds/credits and ask you for your patience and understanding as we navigate our way through these unprecedented times and circumstances.

 

Thank you for your continued support. Our team members are going above and beyond to try and deal with customers’ enquiries.  We promise to act as quickly as possible, but with so many people to contact, we will get to customers with shows that have changed/cancelled in date order.

 

Some processes are automatic, so if you paid by card and we announce the show is cancelled you will automatically be refunded. If a show is postponed, we will be in touch to see if the new dates are feasible for you.

 

Once again, please do not try to phone us. The theatre is now completely closed.  You can contact us through our contact us page.

 

To discover What’s Coming in the upcoming months at Blackpool Grand Theatre view it here.

 

Last updated. 10:30 24/03/2020

 

 

 

Staff Working From Home – COVID-19

For the safety of our employees, volunteers, freelancers, artist and their families all have been moved to work remotely, so please do not attempt to visit our box office  (or to call our box office phone numbers) to ask about refunds or rescheduling, as there will be no one there to assist. Our Sales Team will be in touch in time.

 

If you receive a call from our Sales Team and they cannot make contact they will leave a message – they will automatically credit your tickets amount to your account, you do not have to call back, we are trying to keep limited llines free. Only if you would like the money refunded do you need to contact them, please if you can only email at box@blackpoolgrand.co.uk, or visit our website and click LIVE CHAT in the bottom right corner between 10am and 5pm (out of this time you can leave a message).

 

We will be back as soon as possible, our website is available 24hrs for bookings in the future.

 

We are so greatful for the support and donations recieved, to be honest overwhelming. If you would like to donate visit our donations page, or why not show your support and purchase Theatre Gift Vouchers for the future.

 

To discover What’s Coming in the upcoming months at Blackpool Grand Theatre view it here.

 

Last updated. 13:00 18/03/2020

 

 

 

Blackpool Grand Statement

In response to the Prime Minister’s statement yesterday evening, we regret to inform you Blackpool Grand, along with other UK Theatres will close today (Tuesday, 17 March 2020).

 

We understand this will be a huge disappointment to many. At the moment, shows are cancelled until 6 April.  However, this will remain under review in line with government advice. This will include all our work in the community and with partner organisations.

 

Please check our website blackpoolgrand.co.uk over the next few days for further information regarding future performances.

 

In these unprecedented times, we will begin to issue credit notes or refunds for all cancelled shows. Please do not contact the Box Office, they will contact you.  We are receiving a large volume of calls, emails and social messages and we will deal with your query as soon as possible.

 

Blackpool Grand supports the decision, but this uncertainty and lack of clarity by the government will be incredibly costly for the theatre, the industry, and its supported artists with no government assistance.

 

With a very small dedicated team and thousands of people to contact we appreciate your patience. Many thanks for your understanding.

 

To discover What’s Coming in the upcoming months at Blackpool Grand Theatre view it here.

 

Ruth Eastwood – Chief Executive

Anthony Stone – Chair Blackpool Grand (Arts and Entertainment) Ltd

 

Theatre Project Partners – Your designated contact will be in touch shortly to discuss next steps – please not not call us.

 

Media Editors Only – please  email andrewh@blackpoolgrand.co.uk

 

Updated. 10:55 17/03/2020

 

To discover What’s Coming in the upcoming months at Blackpool Grand Theatre view it here.

 

 

Further information

Coronavirus (COVID-19): UK government response

Travel advice: coronavirus (COVID-19)

COVID-19: guidance for households with possible coronavirus infection

Coronavirus: How families can cope with self-isolating together

Coronavirus (COVID-19): guidance for health professionals and other organisations

 

 

So What Next…

At Blackpool Grand we’re not down hearted, we know we will get though this… So much so we are looking forward to a great summer and autumn season.

 

If you can PLEASE consider donating to our RECOVERY FUND here.

 

You can also help support the theatre with purchasing gift vouchers online for later in the year use. They last a year from purchase so no rush! Or if you can make a donation, as a CHARITY we do try to provide the very best not only on the stage but with our community and schools work – we need your help to do that!

 

To discover What’s Coming in the upcoming months at Blackpool Grand Theatre view it here.