Coronavirus – Latest information
This page will be updated regularly with statements and Frequently Asked Questions following Government advice regarding Public Venues and Coronavirus (CONVID 19). Blackpool Grand is committed to the health and safety of its visitors, employees, visiting casts and their families.
Blackpool Grand Theatre closed its doors at the Government’s behest on Tuesday 17 March 2020. Therefore, from midnight on 2 April we are closing both our phone lines and emails. With a skeleton staff, we are working through refunds, credits and transfers to new dates. This process will be slow. However, we will be in contact with you if your booking has been affected by cancellation or postponement. We thank you for your patience and understanding.
All of our phone lines and emails will close at midnight Thursday, 2 April 2020
and post will not be dealt with until further notice.
Anthony Stone, Blackpool Grand Theatre Chair said; ‘with the closure of hundreds of theatres across the UK, including The Grand, the arts and entertainment industry, along with many, many other businesses across the country, faces an uncertain future. At this time, I believe, it is important to protect the theatre and its workforce by taking every opportunity to slow down the devastating financial impact of closure so we can be in as good a shape as possible when we come to re-open.
“Arts Council England and Blackpool Council continue to support the theatre, for which we thank them sincerely. However, The Grand earns 93% of its income through ticket sales which, as you can imagine, are now in reverse. If you are able to, or would like to, make a donation to help the theatre survive, we would be extraordinarily grateful. You can do this through our website blackpoolgrand.co.uk. As a charity, your support is crucial to our survival. We are doing all we can to support our artists, staff, volunteers, partners and community at this unprecedented time. And we look forward to re-opening our doors and welcoming you back in the near future”.
Updated. 18:09 02/04/2020
An update in response to the current situation of Coronavirus and the Arts, including Blackpool Grand Theatre.
Following Government announcements to avoid going to the theatre, Blackpool Grand closed on 17 March.
We are very aware how disappointing this has been for artists, staff, volunteers and audiences alike.
Since then, many of our shows have been changing; either moving into the Autumn/Spring of 20/21 or cancelling altogether.
With everyone working from home, we are making our way through the programme calendar and addressing each show, in date order, as things change. Please do not contact us about individual shows, if anything changes with the show you have booked tickets for, we will be in touch, either to offer the new date, a 12-month credit note, or a refund if you so wish.
Some producers and touring companies are making announcements online and on social media. Please do not contact us. We have your details and we will be contacting you as soon as we are able.
‘AT RISK’ CUSTOMERS ONLY – We understand for some of our customers on the governments ‘at risk’ register will be unable to attend a show within the ‘allocated 12-weeks’ (from 23 March 2020). If you fall into this category, please help us to help you by;
1. Emailing us at firstname.lastname@example.org with your contact details (name, full address and a Monday to Friday daytime contact number), the show and time you are attending, and a clear in-focus picture of the letter sent to you by the NHS (with your direct details on it). This is only way we can process this type of amendment at this time.
2. One of our team will then be in touch as soon as possible. Please allow 14 days for date sent. Our standard policies and ticket terms will apply.
Unfortunately, due to the volume of emails/calls and with limited resources (our workforce reduced and home working, childcare, and some of our staff are carers) we have had to close all phonelines, this is so we can call out. ONLY emails from customers we have contacted will be replied to at this stage. We, unfortunately, do not have the resource to reply to every email we are receiving currently.
With a very small dedicated team and thousands of people to contact we do appreciate your patience. Many thanks for your understanding.
Ruth Eastwood – Chief Executive
Anthony Stone – Chair Blackpool Grand (Arts and Entertainment) Ltd
Theatre Project Partners – Your designated contact will be in touch shortly to discuss next steps.
Updated. 11:55 30/03/2020
PAYPAL DELAYS IN PROCESSING – Our incredible Sales Team at Blackpool Grand have already processed thousands of ticket changes including moving you to new shows, new dates, offering refunds or 12month credit vouchers. We thank you for your patience and understanding.
Although we have actioned your transaction, we have been advised there is currently a 5-7-day delay for refunds from PayPal. We are in contact with them continually and where we can we are trying to get that process faster.
Banks are also under grate strain with limited staff and a mass amount of refund transactions being processed. Everyone is working as fast as possible to ensure refunds get back to customers as soon as possible.
Please DO NOT call the Theatre. If you have been contacted regarding your booking you can email email@example.com.
Thank you for your understanding. COVID-19: guidance for households with possible coronavirus infection – Stay Safe!
Last updated. 10:33 26/03/2020
STAFF HOME ISOLATED, HOME TEACHING (CARERS) AND CARE – Blackpool Grand is committed to the care of its employees, volunteers, freelancers and their families – as well as our customers.
With the recent Lock-Down announced by the Government yesterday, some of our employees have become family carers or are having to home teach their children, as well as trying to work remotely for the theatre.
This means we have had to reduce our service to smaller number of staff working shorter rotas. We are moving as fast as we can service our customers with refunds/credits and ask you for your patience and understanding as we navigate our way through these unprecedented times and circumstances.
Thank you for your continued support. Our team members are going above and beyond to try and deal with customers’ enquiries. We promise to act as quickly as possible, but with so many people to contact, we will get to customers with shows that have changed/cancelled in date order.
Some processes are automatic, so if you paid by card and we announce the show is cancelled you will automatically be refunded. If a show is postponed, we will be in touch to see if the new dates are feasible for you.
Once again, please do not try to phone us.
The theatre is now completely closed. You can contact us through our contact us page.
Last updated. 10:30 24/03/2020
STAFF HOME ISOLATED – For the safety of our employees, volunteers, freelancers, artist and their families all have been moved to work remotely, so please do not attempt to visit our box office (or to call our box office phone numbers) to ask about refunds or rescheduling, as there will be no one there to assist. Our Sales Team will be in touch in time.
If you receive a call from our Sales Team and they cannot make contact they will leave a message – they will automatically credit your tickets amount to your account, you do not have to call back, we are trying to keep limited llines free. Only if you would like the money refunded do you need to contact them, please if you can only email at firstname.lastname@example.org, or visit our website and click LIVE CHAT in the bottom right corner between 10am and 5pm (out of this time you can leave a message).
We will be back as soon as possible, our website is available 24hrs for bookings in the future.
We are so greatful for the support and donations recieved, to be honest overwhelming. If you would like to donate visit our donations page, or why not show your support and purchase Theatre Gift Vouchers for the future.
Last updated. 13:00 18/03/2020
BLACKPOOL GRAND STATEMENT
In response to the Prime Minister’s statement yesterday evening, we regret to inform you Blackpool Grand, along with other UK Theatres will close today (Tuesday, 17 March 2020).
We understand this will be a huge disappointment to many. At the moment, shows are cancelled until 6 April. However, this will remain under review in line with government advice. This will include all our work in the community and with partner organisations.
Please check our website blackpoolgrand.co.uk over the next few days for further information regarding future performances.
In these unprecedented times, we will begin to issue credit notes or refunds for all cancelled shows. Please do not contact the Box Office, they will contact you. We are receiving a large volume of calls, emails and social messages and we will deal with your query as soon as possible.
Blackpool Grand supports the decision, but this uncertainty and lack of clarity by the government will be incredibly costly for the theatre, the industry, and its supported artists with no government assistance.
With a very small dedicated team and thousands of people to contact we appreciate your patience. Many thanks for your understanding.
Ruth Eastwood – Chief Executive
Anthony Stone – Chair Blackpool Grand (Arts and Entertainment) Ltd
Theatre Project Partners – Your designated contact will be in touch shortly to discuss next steps – please not not call us.
Media Editors Only – please call 07415 10 10 61 or email email@example.com
Updated. 10:55 17/03/2020
Any shows/events that will no longer take place on the advertised date will be listed here.
Educating Rita – Cancelled
The RSC (Measure For Measure, As You Like It Taming of The Shrew) – Cancelled
Menopause The Musical 2 – Cancelled
Coffee Morning – Cancelled for April and May
Play Readings – Cancelled for April and May
Photograpic Sessions – Cancelled for April and May
Breakin’ Convention – Postponed (Moving to 25 May 2021)
Shrek The Musical – Cancelled (Company offering Kinky Boots 2021)
TIm Vine Plastic Elvis – Postponed (16 Oct 2020)
Harpy – Cancelled
Little Red Riding Hood – Cancelled
The box office will contact you about your credit/refund or moving to the new date if you have tickets. Please do not contact the box office about your show, if your show is affected we will contact you as soon as we possibly can.
We are working hard with all our touring companies and agencies on a daily basis while assessing the situation.
If a show/event is cancelled (not postponed) refunds will be made automatically, we will contact as many of you as possible, as quickly as possible. Please do not call the Box Office.
If a show/event is postponed we will be in touch once a new date has been arrange. Please do not call the Box Office.
In both instances we will email customers we have contact details for.
So What Next…
At Blackpool Grand we’re not down hearted, we know we will get though this… So much so we are looking forward to a great summer and autumn season.
You can also help support the theatre with purchasing gift vouchers online for later in the year use. They last a year from purchase so no rush! Or if you can make a donation, as a CHARITY we do try to provide the very best not only on the stage but with our community and schools work – we neeed your help to do that!