HomeGeneral InformationFrequently Asked Questions
General Information
Frequently Asked Questions
Have a question for us?
We want to ensure your visit to Blackpool’s Grand Theatre is as enjoyable as possible. Here are a few Frequently Asked Questions we get asked which may help you. Do feel free however to call the box office if we haven’t covered something on 01253 290190.
What is the Grand Theatre’s Address?

The Grand Theatre, 33 Church Street, Blackpool, Lancashire FY1 1HT

 

Contact Us
What is the Grand Theatre’s telephone number?

Box Office 01253 290 190

Reception 01253 290 111

School/Group Bookings 01253 74 32 32

Please note that the Box Office will open at the slightly later time of 11am on the first Tuesday of every month due to staff training

What are the opening hours of Blackpool’s Grand Theatre?

Monday to Saturday; Opening at 10am until 15mins after show start time (On a non-show day, 10am to 5pm)

Sundays; Closed (unless a performance – opening at 12noon until 15mins after show start time)

Please note that the Box Office will open at the slightly later time of 11am on the first Tuesday of every month due to staff training

Coronavirus: Answering Your Questions about Coronavirus (COVID-19)

Coronavirus

The Grand is OPEN and operating as normal.  We are following the evidence-based guidance from central government regarding Coronavirus (COVID-19).

We are continually reviewing these guidelines and will respond appropriately to any changes.  For more information, follow this link:

Coronavirus (COVID-19): latest information and advice

 

If you have TicketPlan insurance:

TicketPlan is underwritten in the UK by XL Catlin Insurance Company (UK) Ltd – part of the AXA XL Group.

Following discussions with our Underwriters, our position on the Coronavirus (COVID-19) is as follows:

“Anyone affected by a ban on travel or who does not want to attend due to the outbreak will be declined in view of the exclusions:

  • you decide not to attend a booked event other than for a reason included within this Booking Refund Protection;

And

  • you are prevented from travelling to a booked event due to an outbreak of a contagious disease and the Government or any agency acting on behalf of the Government has imposed a ban on travel.”

For anyone who is unwell or quarantined due to possible exposure we will not apply the ban on travel exclusion if this is imposed.”

 

Coronavirus (COVID-19).

Coronavirus (COVID-19): latest information
Lost Property

If you have lost something while at the Theatre call 01253 290 111 or email reception@blackpoolgrand.co.uk.

Advise them the show, date and time of how you attended. The seats you were sat in/area (Stalls, Dress Circle, Upper Circle, Gallery and a good description (size, colour, brand etc.) of the item.

Due to the number of items left Blackpool’s Grand Theatre only keeps items for 6 months from date found. Blackpool’s Grand Theatre accepts no responsibility for items lost, even if found.

Why does the Blackpool Grand Theatre need support?

The Grand Theatre is a charity. It relies on the generosity of audiences to support its work. The Grand Theatre is a not-for-profit organisation. If we make a surplus on any of our activities, the funds are ploughed back into creating the very best theatre for our audiences and supporting our creative and learning work.

I would like to Gift Aid my donation?

Yes, if you are a UK taxpayer and have paid or will pay an amount of Income Tax and/or Capital Gains Tax for each tax year (6 April to 5 April) that is at least equal to the amount of tax that all the charities and Community Amateur Sports Clubs that you donate to will reclaim on your gifts for that tax year. Other taxes such as VAT and Council Tax do not qualify.

What are the entry times for my show?

The time listed on your ticket is the Start Time of the show you are attending. Doors/bars open 1hr before the show start time.

Doors to your seats open 30mins before the show time. Please note on occasions this can change due to signing off on technical and/or health and safety aspects. The cast and our customers safety are our priority.

On some occasions a ‘warm-up’ act for comedians may happen, this may not be listed; you must be in your seat for the start of the show. Late admittance may not be permitted at all.

Can you explain the ticket types?

Blackpool’s Grand Theatre offers many ticket types but here are some of the main types, and what they mean;

  • Babes-In-Arms; under 2-years-old (must have a ticket, sits on parent/guardian lap). If no Babes-In-Arms ticket is listed on a performance under 2-year-olds are not permitted
  • Child; 2 to 17 years (must have a ticket, sits in own seat)
  • Young Adult 18 to 26; anyone aged between 18 and 26 years (limited numbers available, limited performances)
  • Adults; anyone aged 18 to 64 years
  • 65+; anyone aged 65 years and older
  • Family Ticket; a ticket for three/four people (min 1 adult, max 2 adults, children must be under 18)
  • Senior Pass; a ticket for three/four people (min 1 adult (65+), max 2 adults (65+), children must be under 18)
  • 1894 Club; a loyalty members discount scheme
  • Friends of The Grand; a great way to support the theatre
  • Link Ticket; an offer based on booking two or more shows
  • Group Tickets; special discounts for purchasing bulk tickets (usually 10+, 20+, 50+, 100+)
  • Schools Tickets; special discounts for educational establishments (schools, colleges, Universities etc.)
Do you have a seating plan?

The theatre has just over 1,000 seats spread across 4 floors, a seating plan can be found here blackpoolgrand.co.uk/seatingplan.

Do you have a dress code?

No, well we’re not fans of shorts (or football kits/tops!), it’s a night out, casual/smart dress is usual. People do tend to come a little smarter for the Ballet or Opera, but no need for Black Tie. Sorry but big hats are also a no, no…!

I’m looking for the running time for the show?

Where possible and when we receive the information from the visiting company, performance running times will be displayed on the show page. Where the producer of the show advises we will put intervals (breaks) in the show. Note some shows do not have intervals (breaks). Please be advised our bars may not be open on every interval (break). Please be aware these times are estimated and may change.

While a production is in rehearsals and during preview performances (including our Pantomime) running times can change, so it is often not possible for us to publish them until after the first couple of performance. If you are attending a show and require some guidance on the running time, you can contact the Box Office on 01253 290 190, alternatively email box@blackpoolgrand.co.uk and we will do our best to assist.

I’ve lost my tickets! What can I do?

Don’t panic we can print duplicates (£1.50 per ticket fee, to a maximum of £6) simply visit or call the box office (01253 290 190) to request them to be reissued (if there is enough time before the show date). If you require them posting to you there will be an additional charge. You can collect your reissued tickets on the day of the show (or if you’re passing the theatre), customers will be required to show the card that was used to pay for them. If you are sending someone else to collect the tickets please ensure they have all the details (show name, date and time of the performance, your address details (house number, postcode) and the card that was used to pay for the tickets). Due to GDPR law we are unable to divulge personal information to a third-party.

Where can I park?

Blackpool’s Grand Theatre has no parking facilities. The closest (accessible – 9 Blue Badge spaces available) car parking opposite the building, West Street Car Park (FY1 1HA). For more details on the ‘Blue Badge Scheme’ details/spaces in the town search ‘Blue Badge Scheme Blackpool’ and select the Blackpool Council link for the latest information.

West Street Parking Vouchers

Blackpool’s Grand Theatre offers a fixed price parking deal with Blackpool Council and West Street Car Park (FY1 1HA). A special West Street Parking Voucher can be obtained when you book your theatre tickets (online, in person, or by phone), you can also obtain it on the day however please obtain your Parking Voucher, PRIOR to entering the Car Park. If you have paid for postage (and If time allows) we will send the Parking Voucher to you with your tickets. On arrival at West Street Car Park, please display the Parking Voucher on your dashboard ensuring it is clearly visible. Parking Vouchers are valid from 5:30pm to midnight any day of the week *

*Please note your West Street Parking Voucher does not guarantee you a space.

I have had an issue with the car park, where do I complain?

Unfortunately, we do not manage the car park, please direct your queries to Blackpool Council.

How do I book a Wheelchair Space Online?

Blackpool’s Grand Theatre is one of few theatres to operate an Access Register. Signing up to the Access Register allows you to book accessible seats online including wheelchair spaces, Audio Described, and British Sign Language performance seats. Signing up to the Access Register also permits you to book online for a free Personal Assistant ticket. To sign up visit blackpoolgrand.co.uk/accessregister

Due to the specific access requirements of wheelchair spaces these seats are not available to purchase online if you are not signed up to our Access Register. To book a wheelchair space please contact the Box Office on 01253 290 190. Accessible parking is available at West Street Car Park (FY1 1HA) – there at 9 Blue Badge spaces.

What is an Audio Described Performance?

Designed to improve the experience for people who are blind or visually impaired, as well as listening to the dialogue on stage, the theatregoer can wear a headset and listen to a live description of the action on stage. The description only happens in between dialogue and supplements the voices of the performers in explaining the emotions and action of each scene.

On occasions a free touch tour approximately one hour prior to the performance will be available. During a touch tour, a member of the visiting company will give you an introduction to the production and tell you about the visual elements of the production; you will also be able to explore the set and touch selected props and costumes.

Headsets are available from the Front of House team (simply present your voucher), a limited number of headsets are available, we advise pre-booking when making your ticket reservation.

What is a Captioned Performance?

These allow theatregoers with varying degrees of hearing to view the full text as it is spoken or sung, including sound effects and off-stage noises. These appear on a scrolling screen, positioned on or at the side of the stage. Captioning can also be helpful to those who use English as a second language and for most audiences when interpreting difficult dialects within shows. We also find that this can help with slight hearing impairments.

How do I use this service? When booking, our Box Office staff will advise you of the best place to sit so that you have a clear view of the caption units. If you are booking online and signed up to the Grand Access Register you will see the area to best book.

British Sign Language (BSL) Interpreted/Delivered Events are designed to improve the experience for people who are Deaf or Hearing Impaired.

What is a BSL Interpreted Performance?

It interprets the production live on stage. The interpreter is always clearly visible without compromising the actors on stage. During these performances, the interpreter will stand clearly and communicate with the audience by signing throughout the show.

How do I use this service? When booking, our Box Office staff will advise you of the best places to sit so that you have a clear view of the interpreter.

What is a Relaxed/Chilled Performance?

A relaxed or chilled performance takes a more casual approach to noise and movement in the auditorium, but the performance itself is unchanged.

This performance is ideal for people who feel more at ease knowing they can go in and out of the auditorium during the show including people with dementia. This performance is for everybody and babes in arms are welcome (not walking or requiring their own seat).

Assistance Dogs

Assistance dogs may be taken into all three venues Main House, Space or Studio – please tell us when booking, to ensure your seat has enough space. If you prefer, you may leave your dog with a member of staff during the performance.

Breastfeeding

Breastfeeding is welcome at Blackpool’s Grand and we have plenty of spaces available around the building. Should you wish for somewhere more private, simply let us know.

First Aid

Our Front of House team are positioned throughout the building should you require assistance. First Aid trained staff will be on hand to assist.

Evacuation For Visitors with Disabilities

In the event of an emergency evacuation, Front of House team will direct you to the nearest exit out of the building.

Do you offer Accessible Tours

Our guided tours offer the inside story of Blackpool’s Grand Theatre, taking you on fascinating journey through its unique history, incredible architecture and impressive performances and cast. All tour routes cover a moderate distance and do involve stairs. Blackpool’s Grand Theatre is in the early stages of a Capital Project that will greatly improve the accessibility of the building and allow us to offer Accessible Tours in the future.

We do offer Touch Tours on selected performances these are bookable through the box Office or by signing up to the Access Register.

I’m not happy with my seats!

In the instance you’ve booked online or with one of our sales team, please call us (01253 290 190) or pop in to the Box Office, we’ll endeavour to help (please note though that a further option may involve an upgrade charge, or that no other seats are available (refunds are not available).

In the instance that you are not happy with the seats you selected when you arrive please let a member of our front of house team know as soon as possible, they’ll endeavour to help (please note though that a further option may involve an upgrade charge or, that no other seats are available (refunds are not available).

Odd Seats - my seats are numbered 1,3,5,7 or 2,4,6,8 etc?

Our seats work odds one side of the isle, evens the other. Look at our seating plan blackpoolgrand.co.uk/seatingplan.

Do you have a cloakroom?

Unfortunately, due to the theatre’s age we do not have space for a cloakroom. We ask gusts to take their coats and small bags into the auditorium. The Grand Theatre withholds the right to perform security checks in line with our Admittance Policy.

Can I bring a child buggy/pram?

We do have designated space on the Ground Floor for fold up buggies and prams. Please speak with one of our staff on arrival. Blackpool’s Grand Theatre takes no responsibility for property.

My child is only small do they need to pay for ticket?

If your child is UNDER 2-years-old (Babes-In-Arms), they must have a ticket but it’s free, they will need to sit on a parent/guardian lap. We ask that a parent/guardian with children on their lap appreciate people behind them trying to view the show.

If your child is OVER 2-years-old, they must have their own paid for seat (ticket).

Please note the Theatre and a shows Producer withhold the right to change the age of a ‘Babes-In-Arms’ tickets.

Do your productions contain loud noises or strobe lighting?

Strobe lighting, dry ice/smoke, and loud sound effects (including gun shots), are sometimes used in our shows. We endeavour to provide up to date warnings on usage on the show page of our website, but this information can change during the shows tour. If you are attending a show and require some guidance on the effects in the show, you can contact the Box Office on 01253 290 190, alternatively email box@blackpoolgrand.co.uk and we will do our best to assist.

The cast/programme we saw was not the one listed on the website, on a poster (print), or in other media?

The Blackpool Grand Theatre management and the show producers reserve the right to make alterations to the advertised cast and programme.

Can I buy a programme for a production?

Programmes are available on a selected number of programmes throughout the year. We don’t generally keep programmes once a production has finished. However, if you email marketing@blackpoolgrand.co.uk we will happily check our archives and if we have a programme, we can let you know the coast and postage fees.

I arrived minutes late and was not allowed in?

Blackpool’s Grand Theatre withholds the right not to admit latecomers until the interval; to refuse admission; to provide alternative seats to those purchased of the same or greater value if available. Refunds will not be offered.

Are there any booking fees?

Blackpool’s Grand Theatre charges a £3.50 per ticket booking fee. This fee goes towards the operational/repair costs of running a Victorian building.

If you wish to change the performance (not show, this is not possible) you are attending a £3.50 per ticket exchange charge will apply. If you are an 1894 Club member, please see your individual benefits.

There is a postage fee of £1.50 if you would like your tickets posting to you. If you are an 1894 Club member, please see your individual benefits. Group tickets postage fee (50+ tickets) £3.

Can I use National Theatre Tokens?

We do accept National Theatre Tokens.

We do offer our own Blackpool Grand Theatre gift vouchers which can be exchanged against all performances at our theatre – these vouchers are valid for 12 months from the date of purchase please note they cannot be used to re-purchase gift vouchers.

Why won’t your website let me leave a single seat?

Our ticketing system is designed not to allow single seats to be left until a set capacity is reached – we would therefore ask that you choose alternative seats. If you require tickets that will leave a single seat for access reasons, please contact the Box Office on 01253 290 190.

Can I combine discounts?

No, only one concession or discount can be applied per booking.

I want specific seat numbers. Can I book these online?

Yes. Our ticketing system enables you to select specific seats online. Using a mobile or tablet device it will default to ‘best available’, but you can change this by clicking the link.

Is there a booking fee?

All booking fees are included in our prices. Fees can be found in our Terms of Sale.

Do you take credit cards?

Yes, except for Diners Cards.

Can I smoke at the theatre?

The theatre, its foyer and bars are completely no smoking. If you wish to smoke, you can do so outside undercover in Matcham Court (off the Stage Door Bar).

Can I take photos during the show?

No, the use of cameras, recording equipment and mobile phones is not permitted in the auditorium. Mobile phones and tablet screens are distracting to other audience members, so we ask that all devices are switched off during the performance. Our Front of House team will request any member of the public to cease doing so if seen. In some cases, they may require you to relinquish your phone until the end of the performance if you persist and the Front of House Manager insists. This would not entitle you to a refund if you choose to leave.

Ticket-holders consent to being filmed and photographed for publicity and broadcast purposes.

What time will the show finish?

Please check the individual show page for full details on running times and further show information. Please note for various reasons this can change even as the show progresses.

Why does the payment card holder have to be present when tickets are collected?

The payment card holder should be present so we can check identification and therefore prevent potential fraud. No third party can collect tickets on behalf of someone else. If this causes a problem with your booking, please email the booking details prior to your visit to box@blackpolgrand.co.uk.

Is there availability on the date that I would like to visit?

For full availability please visit the individual shows booking page. The seating plan you will view, after selecting your date, is on a live system so will show you the full availability for that performance and allow you to pick the seats you would like.

Can I bring children to a Blackpool’s Grand Theatre?

Children and families are welcome at Blackpool’s Grand Theatre, but this may be subject to individual production age restrictions due to content. If any age restrictions for productions apply, we will advise prior to the performance. All persons aged under 18 must be accompanied and sat next to the accompanying adult. They may not sit on their own within the auditorium. If children do have separate seats, entry could be refused.

What happens if a production is cancelled?

In the unlikely event that a production is cancelled, then ticket holders will be contacted as soon as possible (subject to details given at time of boking and permissions of contact agreed) and given the option to either exchange their tickets to an alternative performance or they will be offered a refund.

Is the seating plan an accurate representation of the auditorium?

Website seating plans are a representation of theatre auditorium without showing exact seat locations. To ensure the best seats in the house please speak to one of our Box Office team in person on 01253 290 190, who will be happy to advise.

Can my tickets be posted to a different address from the billing address?

No, unfortunately we can only send tickets to the billing address.

Can you guarantee a particular performer’s attendance?

Where we know in advance that a named artist will not be appearing, this information will be advertised on our website at point of sale. However, there may still be last minute changes to casting due to unforeseen circumstances such as illness.

I don’t want to go anymore?

We do not offer refunds on our tickets, but you may be able to exchange (for a small fee) into a different performance. Call the box office for your options on 01253 290 190.

Can I take my drink into the theatre?

We do not permit glass or bottles into the auditorium, the exception for our Boxes only. You may take your drink to your seat if it is in a plastic cup. Please note that if you have added a bottle of Prosecco onto your ticket order, we cannot permit the bottle to be taken outside of the bar area. Please ask for a plastic cup which a member of the bar team will be happy to provide.

I wish to subscribe/unsubscribe from your mailing list?

If you wish to subscribe/unsubscribe from post or emails from us, simply log in to your account and update your contact preferences accordingly.

Is there a cash machine nearby?

Our nearest cash point is located just opposite the front of the theatre at Santander.

What security measures are in place at Blackpool’s Grand Theatre?

For your comfort and security, you may be subject to additional checks on your visit to the Theatre – we appreciate your patience and understanding if these are taking place. This is a condition of your ticket purchase. Blackpool’s Grand works closely with and follows advice from the National Counter Terrorism Security Office (NACTSO) and Lancashire Police force to ensure our theatre is safe.

How do I arrange replacement tickets?

If you’ve mislaid your tickets, please contact the Box Office on 01253 290 190 and duplicate tickets will be printed for you. You can collect these from the venue’s box office on the day of the performance an hour before the show starts. To collect these tickets, the cardholder will need a form of ID or the card they paid with, as well as the booking reference.

What do I do if I’m having trouble seeing the seating plan?

Best Available Seats option: If you can’t see the seating plan, you can always click on the Best Available Seats option. The website will then make a recommendation for you based on your seating requirements.

What do I do if I’m having trouble logging in?

Tip 1: Your username will be your email address.

Tip 2: Your password must contain at least one upper case letter, at least one lower case letter, at least one number and must be at least 7 characters long.

Alternatively request a replacement password. Login, register an account, or request a new password by contacting us on 01253 290 190. Unfortunately, we cannot send passwords by email.

What should I do if I haven’t received an email confirmation?

There are several possible options:

  • Check your spam or junk folder.
  • Wait for a bit: it can take up to 48 hours for an email confirmation to arrive.
  • If you know your reference number and are sure of the date and time of the tickets you booked, you don’t need an email confirmation. If your tickets don’t arrive 5 days before the performance call us on 01253 290 190.
  • You can login to your account to see if your tickets have been purchased, to find out your reference number, and information about the date and time of performance you booked. If you can’t see any seats saved in your account, it is probably best to ring us on 01253 290 190 prior to making any more purchases.
Why can’t I leave a single seat when I choose my tickets?

Blackpool’s Grand Theatre is committed to ensuring that our performances are as fully attended as possible, both in the interests of our producers and our patrons. Occasionally potential occupancy is compromised if we are left with unsold single seats.

What happens if my personal situation prevents me from getting to a show?

Situations will be assessed on a case by case basis, so please ring us on 01253 290 190.

I’m not sure an email is from you?

Blackpool’s Grand Theatre will never ask for your bank details or for you to make payment for tickets or otherwise via email. If you receive an email asking for this, it is likely to be a ‘phishing’ email. Phishing is an online scam that targets large numbers of email addresses often using a known brand to persuade people to part with their money. If you have been the victim of a phishing email, please take the following steps:

  • Contact your bank if you have given any bank details – they will have a fraud department that can deal with this for you (and will know about what insurances you have to protect you).
  • You should also report it to your email provider as spam.
  • Delete the email.
  • You can report this attempted fraud to the police, via the Action Fraud website.
  • We recommend you do NOT forward the email to anyone or click on any links within the email itself and DELETE it at the earliest opportunity.

If you ever have cause to question a communication from Blackpool’s Grand Theatre, please do not hesitate to contact us directly, call 01253 290 190.

Why can’t I take photos/record video in the auditorium?

Unless you are invited to take photos/record video we ask that you do not use any form of recording equipment in the theatre building. This is due to production copyright and failure to comply may result in your removal from the auditorium.

Can I get show tickets for my charity event?

All charity requests must be submitted in writing (preferably on headed paper of the charity, with full contact details and the registered charity number) to: Administrator, Blackpool Grand Theatre, 33 Church Street, Blackpool, Lancashire FY1 1HT

Please note due to the number of requests we receive only a limited few can be offered, if you are lucky enough, we will be in touch with you. We unfortunately cannot reply to every enquiry.

I have a complaint, what do I do?

Blackpool’s Grand Theatre has a clear Complaints Policy, In the first instance please write to;

The Manager, Blackpool Grand Theatre, 33 Church Street, Blackpool, Lancashire FY1 1HT.

Alternatively email admin@blackpoolgrand.co.uk

Our staff are trained to help customers with any query at the time, please feel free to speak with a Duty Manager/Department Manager.

When a complaint is received in writing we will acknowledge it within 7 days and advise you of the steps we are taking to investigate.

Can I use photographs or other images from a production?

Most of the images and photography that we use in the publicity for our shows are only available for us to use for our own marketing materials. If you have a query about using photograph or artwork please email marketing@blackpoolgrand.co.uk and we will try and assist you.

The Theatre works with internationally renowned photographer SeanConboy.com on its photography of the building. These images are only for use by the theatre. If you would like to use the photography contact marketing@blackpoolgrand.co.uk for approval.

I am a photographer and would like to work with you?

We have a portfolio of photographers that we regularly work with and often specific photographers are used for specific projects based on their specialism. Email marketing@blackpoolgrand.co.uk with a link to your website and if your work is relevant, we will be in touch and arrange a meeting.

Have you got any current vacancies?

All vacancies for permanent staff, as well as part time front of house and bar work are advertised on our website and our social media channels. Visit our Vacancies.

Can I do a Work Placement or Apprenticeship at the Grand Theatre?

For more information about work placements and apprenticeships visit our Vacancies.

Do you have a Youth Theatre?

Blackpool’s Grand Theatre run the Grand Young Company (GYC). For more information about our full range of activities, plus more information that may be of interest please visit the Get Creative section of our site.

Do you accept scripts?

Blackpool’s Grand theatre is a Receiving House therefore it is unable to read scripts.

Do you have a Membership scheme?

Yes, as a registered charity we rely on the generous support of individuals to help us fundraise and keep our theatre alive each night with performances that inspire, excite and are accessible to all. Full details about how you can join Blackpool’s Grand Theatre membership scheme can be found in the 1894 Club section of our website www.blackpoolgrand.co.uk/1894club.

Change Your Cookie Settings (Browser)

Most modern web browsers allow you to control most cookies through your browser’s settings. Use the links below to find out how to change how your browser interacts with cookies across the web and to delete any cookies it’s currently storing.

Chrome: https://support.google.com/chrome/answer/95647

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Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies

How do I use my TicketPlan?

TicketPlan Refund Protection is offered on tickets at Blackpool’s Grand Theatre to offer a refund facility to our customers following cancellation of tickets or packages as a result of specified unforeseen events.TicketPlan provides an easy to use online add-on when booking your tickets. The refund process is quick, easy and efficient.

Find out more at TicketPlan for more details. You should apply for your refund direct with TicketPlan, complete the online refund application form ensuring that you have uploaded all of the relevant documentation in support of your refund application, before submitting.

Alternatively, if you would prefer to apply for a refund by post, please download the refund application form on the above link, print it out and return it (along with all of the relevant supporting documentation) to: TicketPlan, Leigh House, Broadway West, Leigh-on-Sea, Essex, SS9 2DD. Online applications are received immediately and are the preferred method of submission.

https://www.ticketplangroup.com/refund-application-form

If you have any questions read the FAQs on the above link.

Booking refund protection is an optional service offered by Blackpool’s Grand Theatre and administered by TicketPlan on our behalf. It is not an insurance policy. Failure to provide appropriate documentary verification may mean that your application is inadmissible.

TicketPlan Limited are Appointed Representatives of Essex Financial Management Limited (“EFM”). EFM are authorised and regulated by the Financial Conduct Authority.

How do e-Tickets work?

e-tickets are the quickest way to receive your tickets. If you choose the e-ticket option, your tickets will be sent to you immediately via email for you to print at home. Please print out all the pages of your e-ticket and bring them with you to your chosen event to gain entry (please note you do not need to swap your e-ticket at the Box Office, simple go to the designated area you have booked for). Alternatively, you may present your e-ticket on your mobile device (always best to download it to your device in advance, mobile connectivity strength can be low in some parts of our heritage building). Each ticket is only valid for admission once and should not be duplicated. Keep your e-tickets in a safe place and with you until the end of the performance.

Do I need any special software to use an e-ticket?

You will need Adobe Acrobat Reader (v9 or higher) and a printer. Use A4 white paper for the best results. Faded or unreadable pages may not be accepted.

What if I print out more than one copy or photocopy my e-ticket?

e-tickets should never be copied, or multiple versions printed. Please ensure you keep your e-ticket/s in a safe place and with you until the end of the performance. Each e-ticket is only valid for one admission. Our staff will be aware if more than one copy of the same e-ticket is used. Unauthorised duplication renders tickets void, with no refund.

Why aren’t e-tickets available on all events?

Only on limited occasions will e-tickets not be available. We aim to ensure more than 90% of our events have e-tickets available. Learn more about Blackpool Grand Theatre’s Sustainability Policy.

What if I can’t print my e-ticket?

If you experience problems printing your e-tickets (It can happen to us all!) do contact Box Office team on 01253 290 190. Where possible please have the Customer ID, and your postcode to hand.

What if I do not receive my confirmation email or e-ticket?

Firstly, don’t panic! If you do not receive your confirmation email or if no e-ticket is attached, please call our Box Office team on 01253 290 190. Where possible please have the Customer ID, and your postcode to hand.

If I order multiple e-tickets to the same event how many emails will I get?

You will receive one confirmation email with an attachment containing all your e-tickets. Please print out all the pages of the attachment and bring them together.

How do I become a Patron or Sponsor?

WE ARE A CHARITY! Blackpool’s Grand Theatre works with some incredible Supporters. The theatre receives just 7% of our income from public funds – Arts Council England and Blackpool Council. The remaining income, 93% is generated from box office sales, commercial activities and fundraising. We generate income from Charitable Trusts & Foundations, Friends of The Grand and corporate sponsorship.

If you would like to support Blackpool Grand Theatre then please do contact us 01253 290 190, alternatively email admin@blackpoolgrand.co.uk

How do I support the theatre?

WE ARE A CHARITY! Blackpool’s Grand Theatre works with some incredible Supporters. The theatre receives just 7% of our income from public funds – Arts Council England and Blackpool Council. The remaining income, 93% is generated from box office sales, commercial activities and fundraising. We generate income from Charitable Trusts & Foundations, Friends of The Grand and corporate sponsorship.

If you would like to support Blackpool Grand Theatre then please do contact us on  01253 290 190, alternatively email admin@blackpoolgrand.co.uk.

If you would like to donate visit our Make a Donation page, it’s simple to do and can be added to your show booking if you wish.

 

How do I donate?

WE ARE A CHARITY! Blackpool’s Grand Theatre works with some incredible Supporters. The theatre receives just 7% of our income from public funds – Arts Council England and Blackpool Council. The remaining income, 93% is generated from box office sales, commercial activities and fundraising. We generate income from Charitable Trusts & Foundations, Friends of The Grand and corporate sponsorship.

If you would like to donate visit our Make a Donation page, it’s simple to do and can be added to your show booking if you wish.

 

What is Magic and Sparkle?

Blackpool Grand Theatre’s legendary project Magic and Sparkle aim to bring something very special to people’s lives at Christmas.

The Grand in conjunction with Producer Martin Dodd of UK Productions Ltd aims to make the festive season a little more special for local groups, children and families in need with their Magic & Sparkle project. Regular and new pantomime-goers are invited to buy one extra ticket (at a very special discounted rate of £10), which is then donated to local groups, children and families in need.

Discover more on our Magic and Sparkle page.

What if I arrive late?

Readmission cannot be guaranteed, on occasion we may have to show you to alternative seats. If you arrive late for the start of a performance or after an interval, we appreciate that you will want to take your seat as soon as possible. We will do everything possible to assist. To limit disturbance to fellow audience members and artists we may have to ask you to wait until a suitable break in the performance. Occasionally this may not be possible once the performance has started. You may be asked to wait outside of the auditorium, or be asked to wait, quietly, inside until a suitable point when our staff can show you to your seat. Blackpool’s Grand Theatre withholds the right not to admit latecomers until the interval; to refuse admission; to provide alternative seats to those purchased of the same or greater value (where possible, refunds will not be offered).

Read our Admittance Policy and Ticket Terms for more information.