Blackpool Grand Theatre

Pantomonium Digital Pass Access

Pantomonium Digital Pass Access

Thank you so much for purchasing a Pantomonium! Digital Pass, you’re really contributing to the future of Blackpool Grand Theatre and our return in 2021 (If you haven’t yet, please visit here).

 

ONE THING FIRST – Remember to SHARE your family enjoying the show on Twitter or Facebook tagging us in and hashtagging them with #AtHomeWithYou – we’ll be looking out and sharing some of the very best – so grab your Christmas onesies, hats and special slippers and dress to impress!

 

 

So, I’ve ordered my ‘Digital Pass’ what do I do now…

Once you have purchased your Digital Pass at blackpoolpantomine.com  you’ll be wondering what to do next?

 

So, we’ve made it as easy as possible for you, no codes to remember or anything.

 

[TIP: maybe pop the email address and password on your fridge so you know where it is on the day?]

 

Now remember with OUR fantastic Digital Pass you can watch Pantomonium! from (7pm) Wed 23rd December all the way through to Sun 31st January 2021, and not just once, but as many times as you wish, just keep logging back in…

 

Simplicity itself:

From 7pm (19:00), Wed 23rd December you can re-visit the same website www.blackpoolpantomime.com now you can do this on your laptop, your phone, tablet or even your new SMART TV you’ve got from Santa?!

 

Once at the blackpoolpantomine.com website sign-in with your Grand Theatre email and password, the one that you used to purchase your Digital Pass, or if you’re a regular customer (it’s the same email and password you use to buy theatre tickets etc.!).

 

That’s it! (you’re joking me?, nope, that’s it!), you’ll be re-directed to the Pantomonium! digital film page and it’s ready to go.

 

Now once the film is showing, you’ll see some icons on the film ( a cog, square etc. they could be positioned top/bottom right) these enable you to make the film full screen (wow! to the size of your new 50+” screen we’re guessing) / or you could select to show Closed Caption (visual words/sounds etc. for the hard of hearing). We’d recommend ensuring the volume icons at full, then use your normal remote to increase the volume if needed.

 

Now sit back and ENJOY! on your phone, tablet, desktop or even through your new Christmas Amazon Firestick/Apple TV/Smart TV using the Internet/Web Browser App/Icon.

 

If you need further help you’ll be able to visit the FAQ page on the blackpoolpantomime.com website once the film goes live.

 

I have a Smart TV?

– You can use Chromecast mirroringOnline support page here

– You can mirror or Airplay from your iOS device’s browser – Online support page here

 

The easiest way…

– You can plug your laptop/mobile device into your TV using an HDMI cable (easy instructions here)

 

Other things you could check or common question you may have…

Clearing your Cache and Cookies – Sometimes your computer remembers pages and when they are updated it doesn’t realise.

How to fix Firestick buffering problems – The problem could be your internet, the stream, or the Firestick itself. Thi link helps you diagnose and fix Firestick buffering issues.

6 steps to solving your streaming video problems – With streaming video, you must account for internet speed, Wi-Fi connectivity, the capabilities of your streaming device.

 

Can’t get into my Grand Theatre account to sign in – Make sure you are using your registered (when you signed up) email address. If you have forgotten your password, click the ‘Forgotten your password – reset here’ button. You will be asked to confirm your email address, then click the ‘Email password link to me’ button. You will then be sent an email with a link enabling you to reset your password (do also check Junk and Spam folders).

 

If you enter the wrong password too many times the account will be disabled, you will need at that point to contact the box office (hours permitting, closed over Christmas) for them to re-activate it. This will be processed as quickly as possible.

 

Purchased and watching in one go – If you have just purchased your pass you will need to refresh the blackpoolpantomime.com page before logging in to see the film – you can do that by clicking on the cast on the left-hand side, or by clicking the circular arrow by the web address, or finally clicking ‘CTRL’ and ‘F5’ at the same time. All these options should work for you.

 

Shared Sign-in – You may experience issues if you have shared your sign-in details, this is a breach of security on your account as this gives access to your credit/debit card details and for safety and our peace of mind, we must now block your account and a new account would need to be created.

 

Group Watching – Syncing on party viewing is not available, the Digital Pass has been sold as a ‘household’, you can visit Showcatcher.com and request party viewing. We can refund you if you would prefer to purchase through there.

 

Volume Issues – Ensure on the video the volume icon is set to FULL, then use your TV remote to alter the sound. Please note however you cannot FFWD (Fast Forward), RWD (Rewind), or “ (Pause) the film, you will need to do that in the video like you would in YouTube.

 

Sky / TV Remote – Apologies you cannot FFWD (Fast Forward), RWD (Rewind), or “ (Pause) the film with a SKY or TV remote you will need to do that in the video like you would in YouTube.

 

Streaming – buffering – Our streaming comes from the same source as Netflix, therefore we don’t expect any issues, and have had non reported. Have you tried testing your broadband speed? Visit here at www.broadbandspeedchecker.co.uk/

 

A second option is to possibly reduce the quality of the video by clicking on the COG wheel and changing it from 1080 (HD) to 720?

 

How to full screen – To expand the film to full-screen visit the bottom of the video and click the square (if you hover over it should say ‘expand’). Please note some TVs do not offer this facility and the video may disappear but the volume continues. In this instance refresh the page and watch in the frame, OR you could connect your HDMI cable to your laptop and share or one of the following options:

 

The easiest Screen Mirroring with an HDMI Cable.

 

Alternatively, you can use one of the options that follow if you have them through your laptop to you TV;

– Screen Mirroring through Amazon Firestick

– Screen Mirroring through Google Chromecast

– Screen Mirroring through Apple TV Airplay

 

OTHER OPTION TO TRY TO SOLVE PROBLEMS

 

Clearing your Cache and Cookies – Sometimes your computer remembers pages and when they are updated it does not realise.

 

How to fix Firestick buffering problems – The problem could be your internet, the stream, or the Firestick itself. This link helps you diagnose and fix Firestick buffering issues.

 

Alternatively – 6 steps to solving your streaming video problems – With streaming video, you must account for internet speed, Wi-Fi connectivity, the capabilities of your streaming device.

 

PLEASE NOTE, HOWEVER – We simply cannot guarantee the compatibility with ALL Smart TV browsers as they can vary hugely dependant on manufacturer and quality of browser App and your broadband.