Safety First – Blackpool’s Grand Theatre is Good To Go! Awarded the nationally recognised Visit England “We’re good to go” new standard we want to ensure our customers, visitors and employees are best protected.
This new Industry Standard sets out that Blackpool Grand Theatre as a minimum meets UK Government and Public Health England Guidance on COVID-19, we believe we have taken further measures to ensure you have the safest visit and that high visual guidance is in place for out visitors and employees.
Blackpool Grand has implemented a whole new set of new Policies and Procedures ensuring we are safe for all visitors and employees. Learn about these new Policies and Procedures below. These covers: What we require from our visitors, Our new seating/enhanced distancing, One way/one entry system, Set timed arrivals, Temperature checks and face coverings, Sanitary stations, e-Ticketing, Pre-arrival reminder emails and requirements around on Food/beverage.
Also discover more about what we are doing including our Enhanced deep cleaning regime, Employee PPE, Free masks for visitors (if needed), being a cashless venue, and implementing the UK Government Track and Trace system.
What we require of our visitors
- Firstly, and most importantly if you feel unwell before arriving please do not visit, you must stay away from the venue. We will be temperature checking each visitor, employee and cast member before entry to the building. In an amendment to our standard Terms of Booking refunds or exchanges will be offered for those who become unwell after booking tickets or who are unfortunately turned away due to a temperature check. Please note the theatre’s decision is final (on a positive temperature check we will recheck with another device for confirmation before refusing admission).
- We request visitors use our sanitising stations on the entrances before entering the building, they are also provided at various points around the venue.
- We will always insist on visitors observing visual set out social distancing measures when in the venue (once entrance is permitted you must head to your seat immediately).
- We have set additional systems in place for all eventualities. The theatre will have a zero-tolerance policy in place for those not following our new COVID requirements.
- Blackpool Grand will follow all UK Government guidelines, we ask that you assist our employees who are always there to give you the best experience your attention.
New seating/enhanced distancing
You will already be aware that we have limited the number of tickets available per performance. Seats that are not available will be easily identifiable and only two bubbles are allocated to each row so that you can enter from different sides of the row you are on. We have aimed to more than meet the set requirements by the UK Government in distance for your safety. We ask you not to move from your designated and allocated seating, small children should not be allowed to move around.
Box Office / Ticket Collection
Our in-house box office will not be available for booking tickets. We advise that customers book online in advance. Tickets will be available online up to two hours before the show start time. Tickets will be sent to your phone/email. Bookings will only be permitted by providing full contact details for the UK Government ‘Track & Trace’. All details will be held securely in accordance with GDPR.
Safety First – One way / One entry system
The theatre will have a one-way system in operation throughout, please follow the clear signage and ensure you maintain social distancing as required. If you leave the building or seat, we cannot guarantee re-entry. We ask all attendees of a performance to remain in their seats after the show until specifically guided to exit by our employees. In an emergency we have specific plans in place and again we ask that you follow the instruction of our employees.
Set timed arrivals
When purchasing your tickets, you will be advised to arrive at a set time and a set entrance of the building, these will be clearly marked outside. We ask that all customers arrive only at the set time and entrance to assist us in the best possible way to make your visit the most memorable. We will have employees checking tickets while you are in the que to ensure you have arrived at the right point safely and advise on what happens next.
Temperature checks and face coverings
Upon arrival at the venue all guests will be temperature checked for the safety of all visitors, employees, and casts. Face coverings are mandatory upon arrival at the venue and whilst moving through public areas unless you are exempt. If you are exempt our employees will indicate that ‘awareness’ sashes are available free on entry so other visitors are made aware.
Hand sanitiser stations (non-touch)
Blackpool Grand will be providing non-touch hand sanitiser stations on all entrances and around the building for your convenience.
Tickets will be provided electronically when booking. for printed tickets we will have a designated collection station available (10-4pm Tue to Sat ONLY) should you wish to collect tickets.
Pre-arrival reminder emails
The theatre will send reminder e-mails of our new operation 7-10 days before your arrival. We kindly ask that you go through these advisory notes with your hole part so they know what to expect on the day.
Blackpool Grand will not be offering a Food of Beverage offer at this time. During this time you are welcome to bring limited and reasonable items with you, we ask that no hot food or drinks are brought on premises. No alcohol of any type will be permitted. Blackpool Grand withhold the right to refuse any consumption of any items of if they are causing a disturbance.
Safety First – Enhanced deep cleaning regime
Blackpool Grand has developed a new enhanced deep cleaning regime during this time, more frequent and thorough cleaning will take place throughout. This includes a deep cleaning at opening and closing and a trained team for cleaning between each performance of every chair, toilets, and entrance areas.
Employee PPE (Personal Protective Equipment)
Our public facing employees are all provided with quality assured PPE including visors, gloves and masks. They have always received training in ensuring your safety.
Accessibility / Young Children
For our visitors with access requirements please contact us so we can best assist you on your arrival. We understand that some of our procedures and new set-up may be worrying for some, we want to make sure you have the best experience so will do the best we can to help and make the experience enjoyable for all.
Booster seats will be available in the Stalls seating area only. Our employees will handle nd issue these, please request on entry to your seating area (please do not walk around the venue), if you forget no problem, simply raise your hand and raise the attention of an employee
Complementary masks for visitors
Blackpool Grand is committed to the safety of its visitors, customers, and employees. During this time, we will be providing with our compliments disposable PPE masks for customers who arrive without a mask and need one.
Blackpool Grand at the current time will operate as a ‘cashless venue’ for the safety of our visitors and employees, only card or tap contactless payments will be accepted across the building.
UK Government Track and Trace system
During this time we will only make a ticket booking with full contact details provided for the purposes of ‘Track & Trace’. If attending as a visitor you will be required to provide details upon entry. All details will be held securely in accordance with GDPR.