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Your Visit

Your Questions Answered

How Can We help

We want to make your visit as enjoyable as possible.  Here are a few subjects we regularly get questions about which may help in advance.

Do feel free to call the box office if we haven’t covered something on 01253 290190 or alternatively,  email

When is the Box Office Open?

Our box office opening hours vary, this is due to our varying programme of our shows. Please call us on 01253 290190 for this weeks opening hours. Please note during the winter period (late November to February) and on days with no performances, we are closed on Sundays.

Can I take photographs during the show?

During your visit the taking of photographs and use of recording equipment in the auditorium is not allowed due to copyright. However, The Grand is more than happy for you to take photographs on one of our ‘Photographic Sessions’ events in which we open up the auditorium for visitors to photograph around the building. You can find availability and dates by visiting our What’s On.

Can I get something to drink or eat at the Theatre?

Alcoholic and Non-alcoholic drinks are available in our bars on each level. In addition we offer snacks (and coffee in the Matcham Court Bar) and sweets. The bars are open thirty minutes before each performance and during the interval. To save time and avoid queuing at the interval you can order your interval drinks at any of the bars prior to the show starting.

Meals are not available at The Grand however we work with many local restaurants including; Nando’s, Pizza Express, Bella Italia and Las Iguanas. Keep an eye out out on show pages for deals available.

The Friends of The Grand coffee bar is located on the Dress Circle walkway.

What is an interval?

An interval is a break in the performance. Nearly all shows carry intervals (approx half way through the performance), during which our bars will be open.

Few productions may not have an interval, or on lengthier performances or due to set changes two intervals may be planned.

I’ve lost something?

In the event that you lose any personal belongings during your visit please contact the Grand Theatre’s reception on 01253 290111 or alternatively please email

What do I do if I’m late?

We know sometimes it can be unavoidable, we’ve all been there. Unfortunately as I am sure you can understand we can’t ‘hold the show’, we will try and get you in at the first opportunity once clearance has been given. On occasions the shows producers will insist that no access is available once the show starts until the interval.

We do advise you to allow plenty of time (especially during the summer and pantomime season) as local car parks can get busy.

I have a small child do they need a ticket?

On selected shows, babies and children under 2 are welcomed free if they share a seat with you. They will need a ticket, so include them in your ticket request when booking via our box office – these tickets are not available via our website.

Do you have baby changing facilities?

Yes we do. Baby Changing facilities are located in the rear stalls (disabled and female) toilets.

I may need assistance?

We are always here to help. Our box office counter has a lower level for our customers in Wheelchairs and we are always happy to come out and talk to you in the foyer.

Companion tickets are also available free of charge for people who need personal assistance, just mention when booking.

Street level access is available via our Stage Door Bar in Matcham Court (rear of the building).

Can I bring my assistance dog?

Yes, some dogs are welcome. A recognised ‘Assistance Dog’ is one which has been specifically trained to assist a disabled person and that has been qualified by one of the charitable organisations registered as members of Assistance Dogs UK. Assistance Dogs trained by members of Assistance Dogs UK will have formal identifications and have been endorsed by the Department of Health, on the basis that the dog’s high standards of training, behaviour, health and welfare are such that it should be permitted to accompany its client, owner or partner, at all times and in all places.

We also have a wheelchair lift which can take customers from the foyer to the stalls – just ask one of our staff to help you.

Touch Tours, BSL Interpreted and Audio Described performance are available on occasions please see individual show pages for details.

Further accessibility details can be found here.

Where can I smoke?

Smoking is permitted  in Matcham Court (rear of the building) and outside the front of the Theatre. Like many public buildings smoking and e-cigarettes are not permitted within The Grand.

Smoking is permitted however by performers on stage – we will advise you of this by notice in the foyer.

Smoke and vapour effects used in entertainment.

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