Frequently Asked Questions
We want to make your visit as enjoyable as possible. Here are a few Frequently Asked Questions we get which may help you.
Do feel free to call the box office if we haven’t covered something on 01253 290190 or alternatively, email firstname.lastname@example.org.
How can I pay for my tickets?
Payment can be made by cash, cheque, debit card and credit card (booking/transaction fees will apply). Cheques should be made payable to ‘Blackpool Grand Theatre’.
How long before a show’s start time should I get to the theatre?
We would recommend 30 minutes before the show start time on your ticket. This allows you time to relax and take in the surroundings, find your seat and maybe take a drink in one of our bars.
Where is the nearest car park?
The nearest car park to the Theatre is West Street Car Park (above British Home Stores). West Street is open until 12.30am and has been extensively refurbished for greater accessibility and safety. Most of the parking spaces are under cover and lift access is available from all levels with the added security of CCTV. Convenient automated pay machines are available for payment on each level and all customers are requested to ensure their ticket is visible.
Can I get a discounts on parking my car?
Yes you can, The Grand offers special discounted West Street car park tickets. They are only available to ticket holders however. Priced just £2.50 these offer fantastic discount and allow you to park from 5.30pm to 12.30am. Please note these tickets do not offer you guaranteed parking just a discount on published prices.
Is there public transport close to the theatre?
Bus: The Grand is ideally located 100 feet from the central drop point for most main bus links (British Home Stores). For more information on public transport call 01253 473000 or visit blackpooltransport.com for current timetables.
Train: Blackpool North Station is approximately five minutes by taxi; offering regular incoming direct services from Preston, Leeds, Manchester, Liverpool and beyond. National Rail Enquiries 08457 48 49 50 or visit nationalrail.co.uk
Taxi: A taxi rank is located thirty feet from the Grand Theatre entrance (Church Street) and a free taxi phone is available in the foyer. The Grand Theatre’s prefered taxi company is C Cabs.
Coach: The nearest coach park to the Theatre is at Gynn Square opposite the Savoy Hotel on the promenade. Coaches must observe the requirements of Blackpool’s drop off and collection points.
Tram: Regular trams run the length of the Promenade if you would like to take the scenic route. For tram timetables visit blackpooltransport.com
Can I exchange or get a refund on my tickets?
Refunds on tickets are not given if an understudy appears in place of a show’s headline star, or a headlining artist changes from the ones advertised. The same applies if you can no longer attend an event or you’ve simply changed your mind about going, even if purchased months in advance.
The Grand does offer a ‘re-sell’ service – there are conditions however. The theatre must firstly have sold all its tickets in the first instance. The charge for this is £2 per ticket.
If the event you have booked for is cancelled you are entitled to a refund of the face value of the ticket. If it is rescheduled we will offer you the same seats for the new date.
Can I exchange my tickets for an alternative performance of the show I have booked for?
The exchange of tickets for a different performance of the same show is subject to a charge of £2.50 per ticket. Exchanges are free of charge to Friends of The Grand (24 hours prior notice is required).
My ticket details are wrong, what can I do?
Our box office staff will always confirm your booked details back to you by phone or in person. If you discover an error firstly contact our Box Office 01253 290190 for assistance. Mistakes or errors cannot always be rectified after a sale due to the live selling of tickets.
In the first instance, speak to the theatre reception by calling 01253 290111 during office hours. You may be required to put your complaint in writing in order for it to be investigated and addressed (please allow 5 working days for a reply).
I’ve seen a discount/offer after I’ve booked my tickets?
We can’t guarantee offers or discounts on tickets. These are usually offered later in run up and will be for limited tickets and a limited amount of tickets. As with many retailers a refund / difference will not be given on already purchased tickets. We recommend booking early as to ensure the best seats.
What is the dress code?
We don’t have a specific dress code (unless specifically stated), smart casual dress will often suffice, however patrons tend to dress more formally in the Dress Circle for Ballet, Opera and quality Drama.
Is there a cloakroom?
Unfortunately not. Our front of house staff will be happy to assist with buggies and pushchair storage, just ask (located in the stalls).
I’m attending TheSTUDIO or TheSPACE where do I go?
TheSTUDIO is located at the rear of the theatre in Matcham Court and has accessible lift and stair access. TheSPACE is accessed via Church Street and/or Matcham Court.
Can I get a copy of your large PRINT brochure?
Yes. Our brochure is available in Large Print Brochure – Jan-July 16 or ask for a copy from the box office. It does help us greatly if we are pre-notified of your requirements at the time of booking so we can ensure that suitable seating is allocated and our front of house staff can assist.
Do you have an Induction Loop System or Infra-Red Headsets?
An induction loop system is fitted in TheSTUDIO and the main auditorium. We have infra-red headsets available for a refundable deposit of £5 per headset; please notify the Box Office of the number required for your party at the time of booking.
I need personal assistance?
We are always here to help… Our box office counter has a lower level for our customers in wheelchairs and we are always happy to come out and talk to you in the foyer if that is easier for you.
Companion tickets are also available free of charge for people who need personal assistance, just mention when booking.
Street level access is available via our Stage Door Bar in Matcham Court.
Can I bring my assistance dog?
Yes of course, recognised Assistance Dogs are welcome at The Grand. A recognised ‘Assistance Dog’ is one which has been specifically trained to assist and that has been qualified by one of the charitable organisations registered as members of Assistance Dogs UK. Assistance Dogs trained by members of Assistance Dogs UK will have formal identifications and have been endorsed by the Department of Health, on the basis that the dog’s high standards of training, behaviour, health and welfare are such that it should be permitted to accompany its client, owner or partner, at all times and in all places.
Further Access Information
A Wheelchair Lift is available to take customers from the foyer to the stalls – just ask one of our staff to help you. This has been generously supported by SITA.
Touch Tours, BSL Interpreted and Audio Described performance are available on occasions please see individual show pages for details.
I am confused by some of the terms. What do they mean?
Auditorium: Refers to the main body of the theatre i.e. seats and stage.
Face value: The face value is the price you would pay if you bought the tickets from the theatre box office. The face value must not be obscured and any agency is legally bound to tell you the face value of your tickets if you ask. If booking by phone they must tell you this if you ask.
Matineé: A matineé is an early afternoon performance, which can start from 12.30pm onwards, usually 2-2.30pm. They are better suited for people who want to take their children to the theatre as the evening performances can be too late for many.
Previews: Shows may be performed in front of a paying audiences before the opening night. These are considered full dress rehearsals in front of an audience. Producers and directors can fine tune a show and see how an audience reacts. Previews are often offered at a reduced rate in view of this.
Returns: When a patron is unable to attend a performance, returns are the tickets that the Box Office will attempt to re-sell.
Programme: Contains the cast list, synopsis of the show and other background information. Programmes can be bought at the theatre’s Box Office, bars or from the front of house.
Usher: These nice people are here to help you find your seats and to deal with requests.
What time do the bars open?
Our Bars open approximately 30 mins prior to the show start time.
Can I take Photographs?
During your visit the taking of photographs and use of recording equipment in the auditorium is not allowed due to copyright. However, The Grand is more than happy for you to take photographs on one of our Photographic Sessions events in which we open up the auditorium for visitors to photograph around the building. You can find availability and dates by visiting our What’s On.
Our staff have the right to withhold equipment/phone (a receipt will be given) and request any photograph/digital items be deleted. Equipment withheld will be returned on your departure.
The Theatre reserves the right for themselves or third parties to carry out general filming and recording in and around the Theatre.
Can I buy official merchandise of the show?
When official show merchandise is available items can be purchased in the foyer.
The Theatre cannot accept any responsibility for the sale of merchandise. Merchandise is supplied to the theatre by the visiting company. Please contact The Grand on 01253 290111 and we will be happy to supply a contact number for the company.
Where can I find a seating plan for the theatre?
You can download our Seating Plan as a PDF.
Where are the stalls/dress circle/upper circle etc?
- Stalls – Ground floor
- Dress Circle – First Floor
- Upper Circle – Second Floor
- Gallery – Third Floor
Where is the best place to sit?
This is dependent on the production and your individual needs, however ticket pricing indicates the higher priced seats often afford the better view. Ask our Box Office for further advice they will be happy to help.
Can I book a Private Box?
Yes, our Private Boxes are available to book. Please contact the Box Office 01253 290190 for further details.
Which shows are suitable for Children?
Theatre does not have legal age guidance as cinema does. We do our best to advise but as this is at the decision lies with parents as performance is expressive and meant to break boundaries.
The Grand produces a handy Family Friendly guide – Please ask at box office or email email@example.com for a copy
If you are concerned about strobe lighting, gunshots or loud bangs etc during a performance please ask at the time of booking. Although the inclusion of these may not be notified to the theatre until the actual performance dates. Please check the foyer notice for more information when you visit the theatre or ask a member of front of house staff.
Can I Smoke In The Theatre?
Smoking is permitted however by performers on stage – we will advise you of this by notice in the foyer.
Smoking by performers Vapour Use
For your information: Smoke and vapour effects used in entertainment.
I want to make a complaint, who do I contact?
If it’s during a show etc we would rather address your complaint while you are with us so we can attempt to rectify the problem. Please ask to speak with our House/Duty Manager on the day. On the rare occasion that the situation cannot be resolved we may need to refer your complaint to a senior manager who will attempt to contact you on the next working day. If you wish to make your views known after the show please contact Reception on 01253 290111 for advice.
Why is the show duration not always shown?
We endeavour to obtain show running times from producers, however due to a number of circumstances this is not always possible at the time the show goes online or to print. As soon as the theatre has a show time it will be added to the show page.
Can you tell me what else is going on in Blackpool?
For general information on Blackpool visit the official Blackpool Tourism website www.visitblackpool.com.
I am having a problem with “cookies” when booking online. What can I do?
Some customers may experience problems when booking online through the Safari web browser. Our ticketing supplier has slightly changed the behaviour of their cookies detection and warning page – it now appears when the cookie fails to set, and gives specific instructions for users of the Safari browser. This should help customers to set the correct cookie preferences in order to use our online booking system. If you experience any problems please contact the Box Office on 01253 290190.
Do you provide free tickets for charities?
We receive a vast number of requests to support the work of local and national charities. Complimentary tickets for all shows at the Grand are provided by the visiting producers, not the theatre. We cannot offer direct monetary sponsorship.
If you would like to submit a charity request please send an e-mail to firstname.lastname@example.org with the following details:
‘Charity Request’ in the subject line
A postal address to which we can send vouchers if your request is successful.
The full name and registered charity number of the charity
The proposed date of any events taking place in connection with the request.
We regret that due to the number of requests we receive we are unable to reply to everyone who contacts us. If your request is successful we will contact you directly.
Charity requests submitted by post should be on letterheaded paper if possible and should also include a charity number (if applicable). Please address them to the Administrator and include a post-paid return envelope.