Blackpool Grand is committed to making all aspects of your visit enjoyable, welcoming and physically accessible. Accessible events are available on selected performances throughout the year.
We aim to provide the best possible experience for disabled and impaired visitors.
Working with show producers our accessible performances are made accessible for those who need additional support (audio description, captioning, and signed).
Complimentary tickets for Personal Assistants are available to anyone registered on the Blackpool Grand Access Register.
Once registered these can be booked over the phone or online. We do allow more than one personal assistant if relevant documentation is provided (to the theatre’s acceptance) – however in this instance tickets must be booked directly with the Box Office.
Want to look around Blackpool Grand? Take a tour though it on our 3D VR (Virtual Reality) tour.
Our current Accessible Performances
We are building a dynamic option that will allow you to see all our Accessible shows all in one place here.
This will be launched in March 2020.
In the meantime simply head to our What’s On and in the filtering select the type of accessible performances you are interested in.
Audio Described Performances
Accessible Events – What is an Audio Described Performance? Designed to improve the experience for people who are blind or visually impaired, as well as listening to the dialogue on stage, the theatregoer can wear a headset and listen to a live description of the action on stage. The description only happens in between dialogue and supplements the voices of the performers in explaining the emotions and action of each scene.
On occasions a free touch tour approximately one hour prior to the performance will be available. During a touch tour, a member of the visiting company will give you an introduction to the production and tell you about the visual elements of the production; you will also be able to explore the set and touch selected props and costumes.
Headsets are available from the Front of House team (simply present your voucher), a limited number of headsets are available, we advise pre-booking when making your ticket reservation.
Accessible Events – What is a Captioned Performance? These allow theatregoers with varying degrees of hearing to view the full text as it is spoken or sung, including sound effects and off-stage noises. These appear on a scrolling screen, positioned on or at the side of the stage. Captioning can also be helpful to those who use English as a second language and for most audiences when interpreting difficult dialects within shows. We also find that this can help with slight hearing impairments.
How do I use this service? When booking, our Box Office staff will advise you of the best place to sit so that you have a clear view of the caption units. If you are booking online and signed up to the Grand Access Register you will see the area to best book.
British Sign Language (BSL)
Interpreted/Delivered Events are designed to improve the experience for people who are Deaf or Hearing Impaired.
What is a BSL Interpreted Performance? It interprets the production live on stage. The interpreter is always clearly visible without compromising the actors on stage. During these performances, the interpreter will stand clearly and communicate with the audience by signing throughout the show.
How do I use this service? When booking, our Box Office staff will advise you of the best places to sit so that you have a clear view of the interpreter.
Relaxed / Chilled Performances
Accessible Events – What is a Relaxed/Chilled Performance? A relaxed or chilled performance takes a more casual approach to noise and movement in the auditorium, but the performance itself is unchanged.
This performance is ideal for people who feel more at ease knowing they can go in and out of the auditorium during the show including people with dementia. This performance is for everybody and babes in arms are welcome (not walking or requiring their own seat).
Assistance dogs may be taken into all three venues Main House, Space or Studio – please tell us when booking, to ensure your seat has enough space. If you prefer, you may leave your dog with a member of staff during the performance.
Our guided tours offer the inside story of Blackpool’s Grand Theatre, taking you on fascinating journey through its unique history, incredible architecture and impressive performances and cast. All tour routes cover a moderate distance and do involve stairs. Blackpool’s Grand Theatre is in the early stages of a Capital Project that will greatly improve the accessibility of the building and allow us to offer Accessible Tours in the future. Take a tour through our 3D VR (Virtual Reality).
Online and Large Print
As part of our Digital Strategy we are committed to ensuring from 2020 that our videos and trailers produced in house include captions or subtitles where possible. You can choose to switch these on and off depending on the platform or channel you are using such as YouTube or Facebook.
Breastfeeding is welcome at Blackpool’s Grand and we have plenty of spaces available around the building, simply let us know if you’d like somewhere private.
Our Front of House team are positioned throughout the building should you require assistance. First Aid trained staff will be on hand to assist.
Evacuation For Visitors with Disabilities
In the event of an emergency evacuation, Front of House team will direct you to the nearest exit out of the building.
If you want to hear about our accessible events sign up to the Access Register to receive a quarterly newsletter.
Image credit: ill-abilities International Dance Crew.
Need to know how to find us? The Grand Theatre is in the seaside resort of Blackpool on the Lancashire coast in the North West of England.
The Grand Theatre,
33 Church Street,
Blackpool, Lancashire FY1 1HT
Nearest Car Park
West Street Car Park
West Street, Blackpool, FY1 1HA
Spaces for wheelchair users are available in the mid-rear of the Stalls all with additional personal assistant seats. Access is via the foyer entrance via a platform lift, staff will be happy to assist you. Wheelchair access is not available in the Dress Circle, Upper Circle or Gallery...
These display the full text of the play on a screen as the actors speak the words. Seats with the best view of the screen are reserved for people with hearing impairments, so please book early and ask for these seats.
Assistance dogs may be taken into the theatre – please tell us when booking, to ensure your seat has enough space. If you prefer, you may leave your dog with a member of the cloakroom staff during the performance.
Audio-described performances and amplified sound
Headsets are available from the sales kiosk outside the Stalls Right entrance to the theatre. For more access information, please visit our Accessibility section.
For our occasional BSL-signed performances. Stalls seats close to the signer are reserved for people with hearing impairments. Please book early and ask for these seats.
We want to make visiting Blackpool’s Grand Theatre as easy and comfortable as we can for our customers with accessible needs, joining The Grand Access Register will help us as a theatre and our staff deliver the best possible experience for you.