Box Office Help

Booking Tickets

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Blackpool Grand aims to make booking tickets and visiting the theatre as enjoyable as possible. You can book tickets in various ways: by phone, online, or in person.

 

  • call us +44 (0)1253 290 190*
  • go online www.blackpoolgrand.co.uk, we have a live chat available during office hours (Monday to Saturday) if you experience any difficulties.
  • or visit us in person: The Grand Theatre, 33 Church Street, Blackpool, Lancashire FY1 1HT*

 

*Box Office opens Monday to Saturday at 10am. Closed on Sundays (on performance days, we open at 12noon). Box Office closes 15mins after a show starts.

 

You can also visit out main agent: VisitBlackpool, Tourist Information Centre, Festival House, Promenade, Blackpool, Lancashire FY1 1AP, or call +44 (0)1253 478 222

 

 

 

How to book tickets online

Blackpool Grand offers patrons the opportunity to book theatre tickets 24 hours a day, 7 days a week online, even on Christmas Day! To book your tickets online, visit blackpoolgrand.co.uk

 

  • Head to our What’s On page and select your show
  • Select your Performance (Date/Time)
  • Select your Seats (Stalls, Dress/Upper Circle, Gallery etc.)
  • Choose the types of tickets you require (Adult, Child, Concession etc.) and number of each seat
  • Browse for more shows if desired or choose to complete the transaction
  • Enter your details and pay
  • You will receive an email confirmation of your successful booking

 

In the unlikely event that you experience problems booking online please phone 01253 290190. In most instances, our Box Office team can take over your booking (correcting any issues) and complete it for you.

 

 

Signing In

If you already have an online account set up, you can sign in from our homepage (blackpoolgrand.co.uk). Or when you decide on your performance and click ‘book tickets’, this will also take you through the process.

 

If you already have an account set up, signing in first will make the check-out process much quicker.

 

If you are a member of the 1894 Club (blackpoolgrand.co.uk/1894club) please always ensure you are signed in FIRST (again you can do this on the homepage blackpoolgrand.co.uk or blackpoolgrand.co.uk/1894member), that way your discounted tickets and offers will appear automatically, you’ll also be able to see where PRIORITY Seats are allocated, and be able to book them. Signing in first will also give you PRIORITY Access.

 

If you don’t have an account, don’t panic! You can set one up easily when booking your tickets or call our Box Office on 01253 290 190.

 

 

Selecting seats

Once you’ve selected the performance date and time you wish to book for, you will then be directed to choose your seats. Click on the seat(s) you wish to purchase and ‘Continue’. The next page is the Ticket Type page where you can select discounts which you may qualify; the Standard face value price is selected by default so if you wish to select a discount simply adjust and apply any discounts, e.g. Child, Concession, Membership, Under 26 etc. as applies (also see ‘promotion code’ below). Please ensure you have selected the correct types and seats, refunds are not available.

 

Please note: proof of type of ticket purchased e.g. Under 26, Concession, Child etc. may be requested on entry to the theatre (note: being unable to provide proof may require the ticket to be recharged at full face value before entry is permitted).

 

 

Discounts

General Discounts – Blackpool Grand offers a variety of discounts (where possible) to the following people: under 18s, students in full-time education, registered disabled, and persons over 65 years. When child tickets are listed separately, no extra discounts can be applied. Multiple discounts cannot be applied to tickets (for example, a £5 off opening night offer cannot be applied to a 65+ ticket; our Box Office can advise on the best possible offer available).

 

Promotion Codes Discounts – If you have a promotional code (sometimes referred to as a ‘Promo Code’), enter this in the ‘promotional code’ box which appears AFTER you have selected all your tickets, this will then apply the relevant discount. The discount for the promotion you’ve received will now appear. Please note all promotion codes should be entered in CAPITAL letters. An example would be for a ‘Family Ticket’; (in most circumstances) you would select four Full Price tickets, then enter the promotional code provided. CODES will only work IF YOU ARE SIGNED IN.

 

Membership Discounts – If you are signed in as a member (1894 Club or Friend of The Grand), any available membership discounts will be automatically applied. If you are not a member and wish to add a membership during your booking, discounts will be automatically applied when the membership is added to your basket.

 

Group Offers – these discounts are off full-priced adult tickets only, not pre-discounted tickets (e.g. Child, 65+, Under 26 etc.). Some Group Offers may have specific restrictions or terms.

 

Schools/Education – Free teacher places are offered for every TEN under 16-year-old (only) tickets booked and paid for. Some School/Education Offers may have specific restrictions. Scouts, Brownies, Cubs and other youth organisations do not come under our offers for Schools/Education, they must be an educational body.

 

18 to 26s – Blackpool Grand offers a discounted ticket scheme for Under 26s (18 to 26-years-old)

 

Babes-in-Arms and Toddlers – If your child is over 2-years-old, they must have their own paid-for seat/ticket. If your child is under 2-years-old, tickets are free, but they must sit on a parent or guardian lap. They must have a ticket. Babes-In-Arms tickets cannot be purchased via the website. Please contact the Box Office team on 01253 290 190. Please note that if a Babes-In-Arms ticket is not offered, under 2-year-olds are not permitted to the show.

 

Personal Assistant places – Blackpool Grand offers a free Personal Assistant place when accompanying a person with accessible needs. The free ticket is offered with a full-priced ticket/wheelchair space. Please sign up to the Access Register here.

 

All discounts are subject to availability, may be limited in number, and may vary by the visiting producer and/or show. For some inquiries you may wish to refer to our Frequently Asked Questions.

 

 

Your Basket

The next page is a summary of tickets in your basket; here you will see all the items you’ve selected, you’ll also here have the option to add additional items like car parking, bus tickets, ticket insurance, shop items, flowers and more. You’ll also see a confirmation of any ticket prices that have been reduced by the discounts you may have selected.

 

 

Completing A Transaction

The final stage is a page where you choose your delivery method and add your details to complete payment. If the event you’ve booked for is more than 7 days away, then you’ll have the option to receive the tickets by mail or to collect them when you visit. We also offer the option of receiving e-tickets by email. If you choose e-tickets these will be attached to your confirmation email as PDF files. Once you’ve selected a dispatch method you can then add your payment details and contact details – the address you add must be the address where your payment card is registered; if a different address is added your transaction will not be authorised.

 

 

Payment Cards, Ticket Collection & Booking Fees

Tickets can be paid for by cash, cheque, credit or debit card. Please make cheques payable to Blackpool Grand Theatre.

 

There is a booking fee of £3.50 ‘per ticket’ for bookings. Booking fees can change at any time. All booking fees go 100% towards the theatre, its upkeep and running.

 

If you are collecting your tickets from the Box Office (33 Church Street, Blackpool, Lancashire FY1 1HT), we operate much like the Post Office. If you are collecting on behalf of the ticket booker you must bring their ID and the payment card. We cannot divulge information of the booker to any third-party collecting tickets. Amends to bookings can only be made by the original booker.

 

Tickets booked by phone or online more than ten days before an event can be posted out (not recorded) at a charge of £1.50. For all tickets booked ten days or less before an event, tickets will have to be collected from the Box Office in person. If you prefer recorded delivery, please ask when booking.

 

 

How do e-Tickets work?

e-tickets are the quickest way to receive your tickets. If you choose the e-ticket option, your tickets will be sent to you immediately via email for you to print at home. Please print out all the pages of your e-ticket and bring them with you to your chosen event to gain entry (please note you do not need to swap your e-ticket at the Box Office, simply go to the designated area you have booked for). Alternatively, you may present your e-ticket on your mobile device (it is always best to download it to your device in advance as mobile connectivity strength can be low in some parts of our heritage building). Each ticket is only valid for admission once and should not be duplicated. Keep your e-tickets in a safe place and with you until the end of the performance.

 

Do I need any special hardware or software to use an e-ticket?

You will need Adobe Acrobat Reader (v9 or higher) and a printer. Use A4 white paper for the best results. Faded or unreadable pages may not be accepted.

 

What if I print out more than one copy or photocopy my e-ticket?

e-tickets should never be copied, or multiple versions printed. Please ensure you keep your e-ticket(s) in a safe place and with you until the end of the performance. Each e-ticket is only valid for one admission. Our staff will be aware if more than one copy of the same e-ticket is used. Unauthorised duplication renders tickets void, with no refund.

 

Why aren’t e-tickets available on all events?

Only on limited occasions will e-tickets not be available. We aim to ensure more than 90% of our events have e-tickets available. Learn more aboutBlackpool Grand Theatre’s Sustainability Policy.

 

What if I can’t print my e-ticket?

If you experience problems printing your e-tickets (it can happen to us all!) do contact our Box Office team on 01253 290 190. Where possible please have the Customer ID and your postcode to hand.

 

What if I do not receive my confirmation email or e-ticket?

Firstly, don’t panic! If you do not receive your confirmation email or if no e-ticket is attached, please call our Box Office team on 01253 290 190. Where possible please have the Customer ID and your postcode to hand.

 

If I order multiple e-tickets to the same event how many emails will I get?

You will receive one confirmation email with an attachment containing all your e-tickets. Please print out all the pages of the attachment and bring them together.

 

 

Refunds and Resales

Refunds – We will only refund tickets if the performance has been cancelled. If a booking fee has been charged, this will also be returned. We regret that tickets cannot be refunded due to adverse weather conditions if the performance goes ahead. No refund on pre-booked tickets will be made on the announcement of a subsequent special offer.

 

Resales – If you are unable to attend a performance, at the discretion of the Box Office Manager, we will endeavour to resell the tickets on your behalf at a charge of £3.50 per ticket. Tickets for resale will not be accepted within one hour of the performance start time. Re-sale or transfer of tickets is not permitted and may result in tickets being cancelled without refund. If ticket sales patterns indicate purchase is made with the sole intention of re-sale for profit (such as multiple purchases for a single event), we may require the purchaser to pick up tickets in person from one of our venues. Failure to do so will result in the tickets being cancelled without refund and invalidated for the event. The purchaser may also be blacklisted/prevented from buying further tickets. Please note any booking fees or postage charges will not be refunded.

 

 

Ticket Exchange

We are happy to make ticket exchanges under the following conditions: A £3.50 per ticket will be made up to 24 hours before a production and is only available for the same production or event. Exchanges are not available for group bookings of 10 or more. Please note you will not be charged a booking fee for a second time.

 

 

Destroyed or Lost Tickets

We will replace lost or destroyed tickets for £1.50 per ticket, up to a maximum charge of £6.

 

 

Online Security

What security exists to protect my credit and debit card details?

When you purchase your tickets online from Blackpool Grand you are taken onto a secure server. The ‘http’ in front of the web address in the ‘Address’ box on your web browser changes to ‘https’. Additionally, there will usually be a notice saying that you are moving to a secure part of the site. All these things show you that you are now on the secure server and are safe to make a transaction. You will then type your credit/debit card information, proceed to the last step and click ‘Pay Securely’.

 

Once you have done this the credit card details are encrypted using a Secure Socket Layer. Our Secure Socket Layer (SSL) software is the industry standard and gives your credit/debit card details a double layer of encryption. This means your credit/debit card details are muddled up and subsequently cannot be read as they travel over the Internet.

 

If you are not happy to use your credit/debit card details on the Internet, then you may contact the Box Office and purchase tickets over the phone on 01253 290 190.

 

 

West Street Parking Vouchers

Blackpool Grand offers a special deal with Blackpool Council and West Street Car Park (FY1 1HA). A special West Street Parking Voucher can be obtained when you book your theatre tickets (online, in person, or by phone), you can also obtain it on the day (however, please obtain your Parking Voucher) PRIOR to entering the Car Park. If you have paid for postage (and If time allows) we will send the Parking Voucher to you with your tickets. On arrival at West Street Car Park, please place just the Parking Voucher on your dashboard clearly visible. Parking Vouchers are valid from 5:30pm to midnight any day of the week.*

 

*Please note your West Street Parking Voucher does not guarantee you a space. We advise you to arrive early to avoid disappointment (specifically on Bank holidays, special events, during the illuminations and at Christmas). Please note refunds are not offered on pre-purchased Parking Vouchers if an offer becomes available later. Parking vouchers are non-refundable in the event you are unable to park (unless the car park has been closed – alternatives will be made available). If a show is cancelled, then your Parking Voucher will be refunded. Parking Vouchers can only be purchased in conjunction with a Grand Theatre show ticket (of the same date).

 

 

Gifted Tickets

Tickets on occasion are purchased to be ‘gifted’ (given to someone else other than the booker); this is not the same as ‘third party selling’ or ‘touting’. Please be aware, in line with GDPR, the General Data Protection Regulation we are unable to share any information regarding the booking with the person holding the ticket (unless they booked the ticket). Our Box Office team would need to contact the ‘booker’ before anything can be changed. We understand this can cause issues, but unfortunately we must follow the law for all our customers’ data security.

 

 

Third-Party Selling

Tickets you purchase are for your personal use. Except as we may agree, you and your party must not re-sell or transfer (or seek to re-sell, or transfer) the tickets in breach of our terms. A breach of this condition will entitle Blackpool Grand or the Promoter to cancel the tickets without prior notification, refund, compensation or liability. This includes a purchaser putting tickets on social media sites or ticket-resale sites.

 

The Buyer – If you have purchased your tickets via a body other than Blackpool Grand, your contract is with them. Blackpool Grand will only discuss/interact with the initial purchaser who purchased tickets from us directly. If you have purchased through Ticketmaster or another site/organisation/individual, then you must contact them directly.