Safety First – Blackpool’s Grand Theatre is Good To Go! Awarded the nationally recognised Visit England “We’re good to go” and UK Theatre “See It Safely” standards we want to ensure our customers, visitors, and employees are best protected.
UPDATE: As we enter a time of lockdown changes some restrictions may remain. We kindly ask that our customers and visitors always edge on the side of caution and assist our employees when requested.
These new ‘See It Safely‘ and ‘We’re Good To Go‘ Industry Standards set out that Blackpool Grand Theatre as a minimum meets UK Government and Public Health England Guidance on COVID-19, and theatre industry standards, we believe we have taken further measures to ensure you have the safest visit and that high visual guidance is in place for our visitors and employees.
Blackpool Grand has implemented a whole new set of new Policies and Procedures ensuring we are safe for all visitors and employees. Learn about these new Policies and Procedures below. These covers: What we require from our visitors, One way/one entry system, positively encouraging Face coverings, Sanitise stations, e-Ticketing, Pre-arrival reminder emails, and specific requirements around our Food/beverage offer.
As we are all aware (and have learned over the past 17-months) the Government may change the guidance ‘at any time’, Blackpool Grand is ready to adapt to these new measures as and when advised.
What we require of our Visitors
- Firstly, and most importantly if you feel unwell before arriving please do not visit, you MUST stay away from the venue. We will be temperature-checking each visitor, employee, and cast member before entry to the building. In an amendment to our standard Terms of Booking refunds or exchanges will be offered for those who become unwell after booking.
- We ask visitors to regularly use our sanitising stations on the entrances before entering the building, they are also provided at various points around the venue so you can top-up.
- We ‘positivley encourage’ our customers to continue to wear a mask as protection for others throughout your visit (production included).
- We kindly ask for the comfort of all customers you consider 1-m distancing where possible (excluding seating).
- We will always insist on visitors observing any visual set out social distancing measures when in the venue (once entrance is permitted we ask you to head to your seat immediately).
- We have set additional systems in place for all eventualities. The theatre will have a zero-tolerance policy in place for those not following any theatre/UK Goverment COVID requirements.
- Blackpool Grand will follow all UK Government guidelines, we ask that you assist our employees who are always there to give you the best experience and attention.
You will already be aware that the UK Government has removed social distancing measures (19 Jul). This may change if the UK Government changes social distancing measures within theatre venues. Seats that are not available will be easily identifiable. We ask you not to move from your designated and allocated seating, small children should not be allowed to move around.
As of 19 July, theatres will be able to open at full capacity so you will be sitting next to people from other households.
Please note all our employees will wear masks unless medically exempt.
Box office / Ticket collection
Our sales office is moving for the next 6-months (Aug to Jan 2022), from Wednesday 4 August our new sales and marketing office will be available just a few meters away from the main theatre in a new unit next to M&S (43-45 Church Street). This is to allow a better flow in the main theatre foyer and avoid people arriving for a show clashing with customers booking tickets.
We advise customers to book online ‘in advance’ in all instances. Tickets will be available online up to 2-hours before a show start time. Tickets will be sent to your phone/email.
Bookings will only be permitted by providing full contact details for the UK Government ‘Track & Trace’. All details will be held securely in accordance with GDPR.
Collecting tickets – this can be done on arrival at the foyer of the theatre (on show day). One of our staff will assist in directing you to the collection point.
Safety First – One way / One entry system
The theatre will have a one-way system in operation, please follow the signage and ensure you maintain social distancing as required and laid out. If you leave the building or seat, we cannot necessarily guarantee re-entry.
In an emergency, we have specific plans in place and again we ask that you follow the instruction of our employees.
Temperature checks and face coverings
Upon arrival at the venue, all employees and cast members will be temperature checked for our safety we positively encourage our visitors to do the same before heading to the theatre.
In line with UK Government guidance with regards to face-coverings indoors, we strongly recommend that you continue to wear face coverings out of respect for fellow audience members and our employees/visiting companies when coming into our theatres and especially when moving around the theatre.
We positively encourage you to maintain a safe social distance where possible when queuing to take your seats and moving around the theatre. You may need to pass someone to take your seat in a row – to mitigate risk we recommend wearing your face covering while moving around the theatre.
Please note all our employees will wear masks unless medically exempt.
Blackpool Grand will have complementary face coverings available for all visitors.
Hand sanitiser stations (non-touch)
Blackpool Grand will be providing non-touch hand sanitiser stations on all entrances and around the building for your convenience.
Tickets will be provided electronically when booking. For printed tickets we will have a designated collection station available in the theatre foyer should you wish to collect tickets (on the performance only).
The theatre is moving towards digital-only tickets (via Email/Text) in Spring 2022.
Pre-arrival reminder emails
The theatre will send reminder e-mails of what you can expect 7-10 days before your arrival. We kindly ask that you go through these advisory notes with your whole party so they know what to expect on your visit.
Blackpool Grand will be offering a beverage offer, however, some services may be limited, priority will be given to contactless payments (all points in the theatre will take contactless, on occasions cash payments may not be possible). Blackpool Grand withhold the right to refuse any consumption of any items if they are causing a disturbance.
Safety First – Enhanced deep cleaning regime
Blackpool Grand has developed a new enhanced deep cleaning regime during this time, more frequent and thorough cleaning will take place throughout. This includes a deep cleaning pre and post-show. Our Sales Office will also operate with strict cleaning and safety procedures, hand sanitising, PDQ credit card payment cleaning, face-guards/screens, etc.
What should I bring?
Please keep your belongings to a minimum and with you at all times. This will assist with bag checks (if requested), and the speed of getting customers into the building.
Please note we have no cloakroom facilities.
Meet the cast/stage door
Following the performance, Stage Door activities such as photographs with the performers or autographs are currently suspended and will not be permitted.
We kindly ask that you do not approach the stage door, or cast embers for their safety.
Employee PPE (Personal Protective Equipment)
Our public-facing employees are all provided with quality assured PPE including visors, gloves, and masks individually. They have received training in ensuring your safety and theirs.
Accessibility / Young Children
For our visitors with access requirements please contact us (email@example.com) so we can best assist you on your arrival. We understand that some of our procedures and new setup may be concerning for some, we want to make sure they/you have the best experience so will do the best we can to help and make the experience enjoyable for all.
Booster seats will be available in the Stalls seating area only. Our employees will handle and issue these, please request entry to your seating area (please do not walk around the venue looking for assistance), if you forget no problem, simply raise your hand and raise the attention of one of our team.
Complimentary masks for visitors
Blackpool Grand is committed to the safety of its visitors, customers, and employees. During this time, we will be provided with our compliments, disposable PPE masks for customers who arrive without a mask and need one.
Blackpool Grand at the current time will operate as a ‘cashless venue’ for the safety of our visitors and employees, only card or tap contactless payments (and iPhone payments, etc.). Limited/no cash options may be available.
UK Government Track and Trace system
During this time we will only make a ticket booking with full contact details provided for the purposes of ‘Track & Trace’. If attending as a visitor you will be required to provide details upon entry. All details will be held securely in accordance with GDPR.