Safety First – Blackpool’s Grand Theatre is Good To Go! Awarded the nationally recognised Visit England “We’re good to go” and UK Theatre “See It Safely” standards we want to ensure our customers, visitors, and employees are best protected.
LATEST UPDATE: Following the PM announcement 09-12-2021
Following the announcement by Prime Minister Johnson tonight, Blackpool Grand Theatre will be changing its ‘requirements of entry’ in line with the new rules.
What will this mean for customers visiting Blackpool Grand Theatre?;
- From Friday (10 December, 9am) you will be required to wear a mask when visiting the theatre (for a show or at the Box Office) unless you are exempt (for medical reasons or under 11yrs + of age). Masks will be available (subject to availability) free of charge.
- You can now have your ticket sent to you digitally (Text/Email) – please ask about these services.
- You will NOT need to show a COVID Passport (as we are a seated venue, unless guidance changes, and we will advise here).
- We will continue to isolate the Cast of the show and this will mean no interactions with the public and all PR events unfortunately canceled.
- Our refund policy will continue where we offer refunds only on the production of a positive PCR Test.
As we learn more about the Omicron variant, the prime minister says, the government will be guided by four key factors:
- the efficacy of vaccines
- the severity of Omicron
- the speed of its spread
- the rate of hospitalisations
We will update our Covid-19 security conditions in line with any changes the Government may announce and require us to implement.
These new ‘See It Safely‘ and ‘We’re Good To Go‘ Industry Standards set out that Blackpool Grand Theatre as a minimum meets UK Government and Public Health England Guidance on COVID-19, and theatre industry standards, we believe we have taken further measures to ensure you have the safest visit and that high visual guidance is in place for our visitors and employees.
Blackpool Grand has implemented a whole new set of new Policies and Procedures ensuring we are safe for all visitors and employees. Learn about these new Policies and Procedures below. These covers: What we require from our visitors, One way/one entry system, positively encouraging Face coverings, Sanitise stations, e-Ticketing, Pre-arrival reminder emails, and specific requirements around our Food/beverage offer.
As we are all aware (and have learned over the past 22-months) the Government may change the guidance ‘at any time’, Blackpool Grand is ready to adapt to these new measures as and when advised.
What we require of our Visitors
- Firstly, and most importantly if you feel unwell before arriving complete an LFT (Lateral Flow Test). We will be randomly temperature-checking visitors, all employees, and our cast members before entry to the building (Cast and Employees also take part in regular LFT testing). Refunds will only be offered on evidence of a positive PCR Test.
- We ask visitors to regularly use our sanitising stations on the entrances before entering the building, they are also provided at various points around the venue so you can top-up.
- Following an update on Fri 10/12/21) it will be mandatory to wear a mask as protection for others throughout your visit (watching the production included).
- We kindly ask for the comfort of all customers you consider 1-m distancing where possible (excluding seating).
- We will always insist on visitors observing any visual set out social distancing measures when in the venue (once entrance is permitted we ask you to head to your seat immediately).
- We have set additional systems in place for all eventualities. The theatre will have a zero-tolerance policy in place for those not following any theatre/UK Government COVID requirements.
- Blackpool Grand will follow all UK Government guidelines (as they are announced), we ask that you assist our employees who are always there to give you the best experience and attention.
You will already be aware that the UK Government has removed social distancing measures (19 Jul). This may change if the UK Government changes social distancing measures within theatre venues. Seats that are not available will be easily identifiable. We ask you not to move from your designated and allocated seating, small children should not be allowed to move around.
As of 19 July 2021, theatres were able to open at full capacity so you will be sitting next to people from other households.
Please note all our employees will wear masks unless medically exempt.
Box office / Ticket collection
Our sales office has moved to new sales and marketing office will be available just a few meters away from the main theatre in a new unit next to M&S (43-45 Church Street). This is to allow a better flow in the main theatre foyer and avoid people arriving for a show clashing with customers booking tickets.
We advise customers to book online ‘in advance’ in all instances and tickets to be sent to you digitally (email/text). Tickets will be available online to book up to 2-hours before a show start time. Tickets will be sent to your phone/email.
Bookings will only be permitted by providing full contact details for the UK Government ‘Track & Trace’. All details will be held securely in accordance with GDPR.
Collecting tickets – this can be done at the box office (on show day).
Safety First – One way / One entry system
The theatre on busy performance may implement a one-way system in operation, please follow the signage and ensure you maintain social distancing as required and laid out. If you leave the building or seat, we cannot necessarily guarantee re-entry.
In an emergency, we have specific plans in place and again we ask that you follow the instruction of our employees.
The nearest Car Park to the theatre is West Street Car Park (FY1 1HA). Please note at weekends and during December (or special events in the town) the Car Park can become very busy. Please note our Car Parking tickets do not GUARANTEE a space, they offer discounted parking. Please ensure your ticket is displayed clearly on the dashboard of your vehicle.
Hand sanitiser stations (non-touch)
Blackpool Grand will be providing non-touch hand sanitiser stations on all entrances and around the building for your convenience.
Pre-arrival reminder emails
The theatre will send reminder e-mails of what you can expect 7-10 days before your arrival. We kindly ask that you go through these advisory notes with your whole party so they know what to expect on your visit. Please note: Guidance can be changed at ANY TIME so please understand venues are doing their very best, please ensure you check before arrival for requirements of entry.
Food/beverage (on-off site)
Blackpool Grand will be offering a beverage offer, however, some services may be limited, priority will be given to contactless payments (bars in the theatre will take contactless, on occasions cash payments may not be possible). Blackpool Grand withhold the right to refuse any consumption of any items if they are causing a disturbance.
Merchandise will be available in the Theatre Foyer.
A wide selection of venues to eat in are available around Blackpool (Revolution, Nando’s, Hive, Vintro, and many others). Please ensure you advise the venue you have theatre tickets and allow plenty of time to get to us and take your seats.
Safety First – Enhanced deep cleaning regime
Blackpool Grand has developed a new enhanced deep cleaning regime during this time, more frequent and thorough cleaning will take place throughout. This includes a deep cleaning pre and post-show. Our Sales Office will also operate with strict cleaning and safety procedures, hand sanitising, PDQ credit card payment cleaning, face-guards/screens, etc.
Please note payment by PDQ contactless will be available in the theatre bars for ice cream, pantomime programmes, and drinks. Pantomime programmes will also be available from the Box Office.
What should I bring?
Please keep your belongings to a minimum and with you at all times. This will assist with any bag checks (if requested), and the speed of getting customers into the building.
Please note we have no cloakroom facilities. A limited amount of space is available for buggies (Blackpool Grand holds no responsibility)
Meet the cast/stage door
Following the performance, Stage Door activities such as photographs with the performers or autographs are currently suspended and will not be permitted.
We kindly ask that you do not approach the stage door, or cast members for their safety.
Employee PPE (Personal Protective Equipment)
Our public-facing employees are all provided with quality assured PPE including visors, gloves, and masks individually. They have received training in ensuring your safety and theirs. If a member of staff kindly asks you to give them more space please oblige.
Accessibility / Young Children
For our visitors with access requirements please contact us (email@example.com) so we can best assist you on your arrival. We understand that some of our procedures and new setup may be concerning for some, we want to make sure they/you have the best experience so will do the best we can to help and make the experience enjoyable for all. Please note children 11yrs+ WILL BE REQUIRED to wear a face mask.
Booster seats will be available in the Stalls seating area only. Our employees will handle and issue these, please request entry to your seating area (please do not walk around the venue looking for assistance), if you forget no problem, simply raise your hand and raise the attention of one of our team.
Complimentary masks for visitors
Blackpool Grand is committed to the safety of its visitors, customers, and employees. During this time, we will be provided with our compliments, disposable PPE masks for customers who arrive without a mask and need one (subject to availability).
UK Government Track and Trace system
During this time we will only make a ticket booking with full contact details provided for the purposes of ‘Track & Trace’. If attending as a visitor you will be required to provide details upon entry. All details will be held securely in accordance with GDPR.
Need to know how to find us? The Grand Theatre is in the seaside resort of Blackpool on the Lancashire coast in the North West of England.
The Grand Theatre,
33 Church Street,
Blackpool, Lancashire FY1 1HT
Nearest Car Park
West Street Car Park
West Street, Blackpool, FY1 1HA
Spaces for wheelchair users are available in the mid-rear of the Stalls all with additional personal assistant seats. Access is via the foyer entrance via a platform lift, staff will be happy to assist you. Wheelchair access is not available in the Dress Circle, Upper Circle or Gallery...
These display the full text of the play on a screen as the actors speak the words. Seats with the best view of the screen are reserved for people with hearing impairments, so please book early and ask for these seats.
Assistance dogs may be taken into the theatre – please tell us when booking, to ensure your seat has enough space. If you prefer, you may leave your dog with a member of the cloakroom staff during the performance.
Audio-described performances and amplified sound
Headsets are available from the sales kiosk outside the Stalls Right entrance to the theatre. For more access information, please visit our Accessibility section.
For our occasional BSL-signed performances. Stalls seats close to the signer are reserved for people with hearing impairments. Please book early and ask for these seats.
We want to make visiting Blackpool’s Grand Theatre as easy and comfortable as we can for our customers with accessible needs, joining The Grand Access Register will help us as a theatre and our staff deliver the best possible experience for you.